The Thornton School of Music welcomes applications for a 5 month Fixed-Term position for a Computer Services Consultant I.Â
This position will assist in providing support in the use of computer hardware, software and networks to Thorntonâs faculty, students and staff. The Computer Services Consultant I will report to the Associate Dean for Operations, and works in close partnership with Thorntonâs IT Department and Music Operations. Â
Key duties include:
Supports in the ongoing support of computer environments campus-wide, with special efforts geared to the computer user rooms.
Provides workstation technical support and basic trouble shooting for network printers and multi-function devices.
Assists with end user questions and problems. Works with basic equipment and simple applications. Provides user account management assistance (e.g. creation, password reset and deletion)
Supports in manning a telephone hot-line.
Assists in training student consultants and/or users.
Conducts hands-on training sessions and instructional classes for students, faculty and staff.
Supports in the development of user and security procedures.
Supports in the maintenance of software and documentation libraries.
The ideal candidate will possess:
Outstanding communication and administrative skills.
Knowledge of networks, workstations, wireless communication, security software and procedures
Answer telephones Communicate with others to gather information Customer service Research information.
Proficiency in desktop system service and repair groupware applications Incident/problem management
Broad-based experience in network security access management and testing network systems/data backup, storage and recovery
Personal communication devices Server security policies and procedures in access management and technical documentation
Experience in troubleshooting computer services
Minimum Education: Bachelorâs Degree. Combined experience/education as substitute for minimum experience.
Minimum Experience: 1-year, Combined education/experience as substitute for minimum experience
Preferred Education: Bachelor's Degree
Preferred Experience: 2 yearsâ experience and familiarity with one or more operating systems and knowledge of computing environments.
USC is the leading private research university in Los Angeles—a global center for arts, technology and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.
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