Join a vibrant campus community whose excellence is reflected in its diversity and student success. West Chester University of Pennsylvania’s Undergraduate Admissions team invites applicants for the position of Senior Associate Director of Admissions.
West Chester University, a member of the Pennsylvania State System of Higher Education, is a public, comprehensive institution committed to offering high-quality undergraduate education, selected post-baccalaureate and graduate programs, and a variety of educational and cultural resources for its students, alumni, and citizens of southeastern Pennsylvania. The University offers more than 100 graduate and undergraduate programs in the sciences and mathematics, business and public management, arts and humanities, health sciences, education and social work, music, and interdisciplinary studies. We are a community of educators dedicated to developing graduates who succeed personally and professionally and contribute to the common good.
Reporting to the Deputy Director of Admissions, the Senior Associate Director will direct the communications center which focuses on incoming communications with the Office of Undergraduate Admissions. The Senior Associate Director will be charged with thinking creatively to focus on enhancing practices within the Office of Admissions that including increasing the level of customer service for incoming calls and text messages, providing targeted responses to incoming messages, and fostering connections with other service units.
Developing and implementing a data driven incoming communications plan for the Office of Admissions
Serving as the liaison to other service units for customer service
Suggesting and implementing new outreach efforts to respond to incoming communications with prospective and admitted students
Managing the call center budget
Training the admissions staff on customer service initiatives
Supervising the communications center to ensure Undergraduate Admissions provides a high level of customer service
Supervising all staff members responsible for incoming calls, emails, and text messages
Building and maintaining positive relationships with prospective students and families, high school partners, and community organizations
Establishing an effective Counselor of the Day program
Managing a recruitment territory and a cohort of admission application decisions
Other duties assigned
3 years of professional work experience in higher education admissions or related field
Valid driver’s license
Experience overseeing customer service initiatives/call center
Experience using administrative software and other technology tools within a higher education environment
The University offers an excellent benefits package including tuition fee waivers for self and dependents.
Candidates should apply online at https://www.governmentjobs.com/careers/wcupa. Electronic application allows for cover letter and resume (required). Review of applications will begin immediately and continue until the position is filled.
Applicants must successfully complete the interview process to be considered as a finalist.
Developing and sustaining a diverse faculty and staff advances WCU’s educational mission and strategic Plan for Excellence. West Chester University is an Affirmative Action/Equal Opportunity Employer. Women, minorities, veterans, and persons with disabilities are encouraged to apply.
All offers of employment are subject to and contingent upon satisfactory completion of all pre-employment background checks.
Internal Number: 22-35
About West Chester University of Pennsylvania
West Chester University (WCU) of Pennsylvania is among the top regional comprehensive public universities in the nation, serving more than 17,500 students at the undergraduate and graduate levels with a national reputation for excellence, value, and student success. Founded in 1871 as an institute for teacher preparation, West Chester offers more than 118 undergraduate and 103 graduate programs in more than 50 fields of study. In addition to the main campus in West Chester, the University offers programs through its graduate center, the Philadelphia campus, and online. Five colleges and two schools comprise the University: Colleges of Arts and Humanities, Business and Public Management, Education and Social Work, Health Sciences, and the Sciences and Mathematics, as well as the School of Music, and the School of Interdisciplinary and Graduate Studies. Located in Chester County (25 miles from downtown Philadelphia) the area combines the best of enjoyable daily living with easy access to the full spectrum of country and city attractions. We are a community of educators dedicated to developing graduates who succeed personally and professionally and contribute to the common good.