The Director of Ticket Operations will provide overall management of ticketing operations for any and all events taking place at all theater locations and the Convention Center, including box office operations, marketing of events, development, planning and implementation of all ticket sales processes, and supervising Ticketing staff. This position reports to the General Manager of Theaters.
In collaboration with multiple ticketing vendors, configure all event information in the ticketing systems, including seat maps “manifest”, pricing, ticket types, on sale date/time, and operator codes/permissions. Hold accountability for the entire event build.
5-8 years of experience overseeing Ticket Sales/Box Office operations and at least 2 years of management level experience supervising others.
Comprehensive ticketing and patron service experience in the entertainment/sports industry including departmental and box office management.
Expertise in electronic ticketing practices and software applications including email, phone, website, mobile device and walk-up sales; mail, will-call, print-at-home and electronic fulfillment; advance seat renewals/upgrades, public on-sale, group sales, ADA sales, promotional sales, and special sales.
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Team San Jose is an equal opportunity employer.
About Team San Jose
Work in the heart of Downtown San Jose at the San Jose Convention Center & Visitors Bureau and Team San Jose managed historic cultural facilities (San Jose Center for the Performing Arts, San Jose Civic, the California Theatre, and the Montgomery Theater).
Team San Jose ensures the success of meetings and events with its unique collaboration between the local hotels, arts groups, and local labor – all working to effectively manage the quality of the customers’ experience from beginning to end. Team San Jose’s model is changing the way our meetings and conventions industry serves customers - putting them first with one team for all their event service’s needs - rather than handing them off to multiple organizations after the meeting is booked.