Assists with the execution of events and programs in the LSC. Assists with the supervision of the technical services crews. Performs highly advanced specialist duties. Accountable for the execution and follow through of complex and technical responsibilities. Plans, develops, implements, coordinates and monitors programs or services at the Lowman Student Center (LSC). Will assume responsibility for the operations of the Lowman Student Center, including managing evening events, supervising student staff members throughout the facility, generating task lists for staff, ensuring setups are complete, and providing excellent client interactions in the LSC. Maintains a visible presence in the facility and strive to provide exemplary service for all of our guests. Informs guests of the LSC policies and procedures and enforce them as necessary. Responsible for ensuring that staff are informed of events and issues occurring during the alternative shifts. Handles guest complaints, ensuring that facility operations and services for these areas are executed in accordance with high customer service standards. Responds to information requests. Monitors project timelines and identifies issues. Prepares letters, correspondence, and reports. Plans and coordinates events. Develops, coordinates, and implements assigned processes. Provides assistance with and interprets policies and procedures. Performs other duties as assigned.
Must possess good oral, telephone, and written communication skills. Excellent customer service skills desired. Strong interpersonal skills, conflict resolution skills, and adaptability are preferred. Due to the high demand for events, this position will require a flexible schedule, including evening and some weekend hours. This position provides supervision during emergencies and/or special events.
Bachelor’s degree in Technology, Communications, Tech Theater, or related area. Master’s degree in College Student Personnel or Higher Education Administration preferred. Two years of experience in student union operations or experience in a related field. Certifications may be required. Experience in Higher Education and specialized work is desirable. A combination of education, experience, and training that would produce the required knowledge and abilities could be considered.
Internal Number: 202100149S
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