Keene State College is seeking an individual with proven interpersonal, organizational, and supervisory skills to fill the role of Redfern House Manager. This is a part-time, non-benefited, approximately 20 hours per week position (depending on scheduled events) with a starting salary of $18.00 per hour. Responsibilities include: â¢Hires, trains, schedules, and supervises Redfern Front of House staff, including Assistant House Managers and Backup House Managers, as well as Concert Staff for the Music Department, averaging a total of 20-25 student employees. â¢Staffs and organizes all performances. â¢Trains volunteer ushers as needed for rental events. â¢Works with the Theatre Operations Manager and Technical Director on production plans and determines needs for each performance. â¢Coordinates performance timelines with stage management, including any pre- or post- show talkbacks, curtain speeches, and intermission. â¢Coordinates with Box Office Manager to plan needs for staffing and resolve ticketing problems as well as any other patron issues. â¢Ensures excellent customer service from front-of-house staff, as well as the smooth operation of the house (typically from the front of the stage to the lobby doors) during the run of a performance, providing an excellent patron experience at all performances. â¢Manages printed program distribution, and secures programs and other patron materials. â¢Responsible for the safety of the audience before, during, and after a performance while they are in the building and parking lot. â¢Must know and understand how to operate during an emergency and train staff to do the same. â¢Must be Crowd-Manager Certified (training will be coordinated with Theatre Operations Manager). â¢Maintains the appearance of the lobby and all public areas; communicates with Theatre Operations Manager as necessary to ensure a clean environment. â¢Completes and distributes house report for each performance, as well as any other administrative tasks, as directed by theatre management.
High school diploma or equivalent; 2 years of experience in customer service or working with the public; supervisory experience; ability to work in a dynamic and changeable environment; the ability to work a variable and flexible schedule including evenings and weekends; and the ability to spend significant portions of time on feet and manage going up and down stairs quickly.
Internal Number: ASP0464FY20
About Keene State College (KSC)
Keene State College is located in the scenic Monadnock region of Southwest New Hampshire, and is an affiliate of the University System of New Hampshire. We are located approximately 2 hours from Boston or Hartford CT, and 4 hours from New York City. The region contains many opportunities to enjoy outdoor recreation, cultural events, and a strong sense of community. To learn more about Keene State College, the University System of New Hampshire, and the Keene community, please visit: https://www.keene.edu, https://www.usnh.edu/ or https://www.ci.keene.nh.us.
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