“I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy
The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra.
Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts.
Commitment to Diversity & Inclusion
Diversity is a critical component of our mission, vision, and values. Our staff exhibits a wide variety of perspectives and experiences which enable us to foster and strengthen an environment of diversity and inclusion. The Kennedy Center's Diversity & Inclusion Council, composed of staff members from various departments across the organization, is committed to guiding and holding the Center accountable in the integration of diversity, equity, and inclusion into all aspects of the work at the John F. Kennedy Center for the Performing Arts.
The subscription/group sales department is a fast-paced sales and patron support and informational service center! The Subscriptions and Group Sales Manager reports to the Director of Sales and Ticketing Services. The Manager hires, manages, trains, motivates and evaluates the Subscriptions and Group Sales staff. This includes training the team in providing the best possible service to patrons of performing arts genres and ensuring timely and accurate processing of orders and depositing of subscription and group sales monies, serving as the main Subscriptions/Group Sales Office liaison for other Kennedy Center. In addition, maximizing earned revenue for the Center through subscriber acquisition and retention. They are responsible for setting priorities, determining the most effective approach to achieving goals, maximizing sales of tickets to groups for 150+ attractions annually, and ensuring that departmental policies are consistent with established institutional policies and procedures.
Duties & Responsibilities
25% Hiring, training, managing, motivating, and evaluating a professional subscription and group sales staff.
25% Producing subscriptions/Group Sales reports, and disseminating all requested information to other departments as needed. Developing new clients by focusing on assigned target markets.
20% Facilitating the satisfaction and continued patronage, while maximizing the Center’s earned income by providing new ideas and working with Marketing staff to create the best products to offer subscribers. Developing long-term relationships with group clients through the development of group marketing strategies aimed at prospecting, nurturing, developing, servicing patrons, and securing continual sales.
20% Acting as a Center-wide departmental liaison, which includes communicating with departments on subscription and patron modeling to ensure that The Kennedy Center is up-to-date on industry trends and operating smoothly from season to season. Monitoring and overseeing the group sales budget and effectively utilizing the budget to meet department needs. Act as a liaison with convention and tourism organizations such as Destination DC and American Bus Association
10% Acting as a Center-wide departmental liaison, which includes communicating with departments on subscription and patron modeling to ensure that The Kennedy Center is up-to-date on industry trends and operating smoothly from season to season. Work directly with company producers to negotiate group sales terms and payment structures to meet the needs of the patrons and achieve realistic inventory holds
N/A Providing superior customer service and offering resolutions to customer service issues for subscribers to National Symphony Orchestra, Washington National Opera, theater, ballet, contemporary dance, Fortas Chamber concerts, jazz. Responds to the needs and requests of Kennedy Center management and staff in a professional and expedient manner; Adheres to all employer policies and procedures.
N/A Other duties as assigned.
A bachelor’s degree is required.
The Subscriptions Manager must have 5-7 years of direct management experience in a sales/marketing environment. Equivalent education and experience would be considered.
Must have customer service experience.
Skills & Knowledge Qualifications
Demonstrated supervisory skills are required.
Must have excellent proven customer service and problem solving skills. Strong verbal and written communication skills are essential.
Knowledge of Tessitura ticketing software required.
Must possess the vision to keep the Subscriptions Office up-to-date with all current technological means of selling subscriptions and disseminating information to the public.
Must have a firm understanding of reporting department numbers and be able to efficiently and effectively provide data to other departments when needed.
Must be flexible in order to manage deadlines and a fast-paced and dynamic work environment.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
While performing the duties of this job, the employee is regularly required to communicate in person and on the telephone. The employee is frequently required to use hands to finger, handle, or feel in order to operate computer keyboard, office equipment, and other essential tasks. The employee is frequently required to sit, stand, walk, bend, stoop, crouch, and reach with hands and arms. This position infrequently lifts, carries, or otherwise moves and positions objects weighing up to 25 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
The noise level in the work environment is
Travel up to 5% may be required.
We offer a comprehensive range of benefits to all full-time employees including: Medical, Dental, Vision, Paid Time Off, Paid Sick Leave, and a 403(b) Retirement Plan
Internal Number: 1027
About John F. Kennedy Center for the Performing Arts
The John F. Kennedy Center for the Performing Arts, located on 17 acres overlooking the Potomac River in Washington, D.C., is America's living memorial to President Kennedy as well as the nation's busiest arts facility. The Center, which opened on September 8, 1971, continues its efforts to fulfill President Kennedy's vision by producing and presenting an unmatched variety of theater and musicals, dance and ballet, orchestral, chamber, jazz, popular, world, and folk music, and multimedia performances for all ages.We are the nation’s beacon for the performing arts, engaging artists and audiences around the world to share, inspire, and celebrate the cultural heritage by which a great society is defined and remembered.