• Evaluates existing policies and procedures and recommends improvements that will better reflect the needs of the Hampton Coliseum/Hampton Arts Commission and/or improve operational efficiency.
• Works collaboratively with the Director, Assistant Director of Finance and Administration, Artistic Director and other personnel assigned to the Coliseum, The American Theatre and The Charles H. Taylor Visual Arts Center in support of the mission and successful day-to-day operations and event schedule for each venue.
• Assists the Director in monitoring events by tracking status of ticket sales, guest services, and production details.
• Assists the Director in booking events for the Coliseum, and Artistic Director at The American Theater and The Charles H. Taylor Visual Arts Center.
• Conducts pre-event meetings with clients and other division managers to collect, research, plan and organize events to ensure all specifications and requirements are met. Prepares and distributes event plans with detailed outlines and instructions.
• Provides technical assistance to clients. Seeks approval from Public Safety authorities when required. Ensures that all events are executed safely and cost effectively for both the client and the venues.
• Manages division personnel to include hiring, training, supervising, problem resolution, performance expectations and feedback, counseling and disciplinary actions.
• Develops and implements policies and procedures for workplace safety, energy management, and inventory control to ensure safe and efficient operations.
• Develops and implements an effective preventative maintenance plan for all venues to ensure that the building, equipment and grounds are in good repair, attractive in appearance and event-ready condition.
• Attends events to ensure proper event plan implementation. Acts as public relations officer during events; responds to the needs of promoters and guests, and resolves any problems/conflicts as they arise. Deals with complaints following the event and maintains a file on problems and resolutions.
• Supervises operational and guest services activities of the Food & Beverage division.
• Assists the Director in developing and implementing the CIP Plan. • Provides input to the Operations budget and assists with monitoring of budget activities. Prepares and maintains reports and records as required.
• Maintains a high level of visibility and actively participates, locally and regionally, in the public assembly facility industry and builds relationships with civic and business organizations.
• Performs other related duties as required.
Graduation from an accredited college or university with a Bachelor's Degree in Business Administration, Business Management, Public Administration, Facility Management or a related field. A Master's Degree in Business Administration or Facility Management is preferred. IAVM Certified Venue Executive (CVE) designation preferred.
Five (5) years of experience in a public assembly facility required, preferably in a multi-purpose arena or stadium, some of which has been at an executive management level. Three (3) years of experience in event production and guest services required. Five (5) years of supervisory experience required. One (1) year of experience in event booking and talent buying preferred.
Knowledge of assembly facility industry trends and practices related to booking, event servicing and facility maintenance. Knowledge of budgeting procedures, cost analysis, and municipal accounting; techniques. Thorough knowledge of public assembly industry procedures, floor plans, building services, service contractors, operations and routine maintenance requirements. Thorough knowledge of the occupational hazards and safety precautions necessary for a safe facility environment. Thorough knowledge of customer service principles, techniques, and standards. Proficiency in computer operations to include a working knowledge of word processing, spreadsheet, graphics and presentation software.
Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work. Must have good organizational skills and the ability to manage multiple assignments to meet tight deadlines and work effectively in a high pressure environment. Ability to communicate effectively both orally and in writing; ability to work independently; ability to establish and maintain harmonious working relationships with others; ability to foster effective public relations with diverse populations; ability to plan and implement a demanding schedule of events and to direct staff towards multiple outcomes.
Must possess a valid motor vehicle operator's license and have a satisfactory driver's record based on the City of Hampton's criteria. Any person under consideration for this position must successfully complete a Virginia CriminalHistory Background Check.
Any acceptable combination of experience and education that qualify an applicant for this position may be considered for the more specific requirements outlined above.
In 1970, the area surrounding the Hampton Coliseum wasn’t much more than a vast stretch of farmland. The construction of the Coliseum started an explosion of retail development. Today, the retail sector surrounding the Coliseum boasts numerous free-standing superstores, four strip malls and the Peninsula’s largest shopping center. There are over 1,500 hotel rooms in the area, up from 80 in 1970.Actual construction was begun with a traditional groundbreaking ceremony May 24, 1968, one month after the contact was awarded. The site clearing had begun much earlier, on March 21, 1967, and the site was ready for the first phases of construction by the time the piling was driven.Contractors poured on the site 96 exterior triangular – shaped concrete wall panels, each weighing approximately 26 tons. Each panel was pelted with stones to give a speckled appearance. Also cast on the site by the general contractor were 700 concrete bleacher sections, weighing from one to three tons each. In all, 17,000 cubic yards of concrete were used for the structure, including 300 cubic yards for the arena floor alone. The floor contains nearly 10 miles of coolant coil for freezing the ice rink. The floor ...of the arena is almost the size of a football field. The Hampton Coliseum continues to be an iconic signature landmark for all of Hampton Roads – 50 years later.
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