Austin Symphony Orchestra is looking for a Patron Services & Ticketing Manager.

JOB RESPONSIBILITIES
The Patron Services & Ticketing Manager (PSTM) assures cost effective, optimal revenue-producing box office by
optimal sales through maximum responsiveness to customer demands and reducing costs through consistent procedures.

The PSTM is specifically responsible for:

•    The supervision, and day-to-day hands-on working, of box office staff (paid & volunteer), such that a cordial and productive relationship is developed and maintained with the public. The handling of special customer concerns in a professional manner consistent with the policies and procedures established by the Austin Symphony Orchestra Society, Inc.
•    The supervision, and day-to-day hands-on working, of box office & patron service operations at performances and special functions such that current and future tickets sales are maximized.
•    Preparing daily and weekly season and single ticket sales reports for Director of Marketing and CEO/Executive Director.
•    Reconcile all tickets sold and receipts received and cash with the ticketing system, including the verification of all charges, daily reports to the Finance Department, and a monthly reconciliation with the Finance Department.
•    Reconcile receipts for each concert cycle immediately following closing of box office at each event.
•    Sell Season and Single tickets through walk-in and telephone orders and processing all mail orders.
•    Process complimentary ticket orders, including receipt of proper authorization.
•    Build all concerts, packages, venues, series charts within the ticketing software. Work with the ticketing software customer support to resolve any box office technical difficulties including but not limited to out of balance end of day reports, online ticketing errors, etc.
•    Work with the Director of Marketing to develop strategies to deliver different and varied sales promotions.
•    Process group sales efforts and facilitates group sales ticketing.
•    Maintain a cordial and productive relationship with the public by personally dealing with customer concerns in a timely and efficient fashion.
•    Prompt follow-through on information regarding potential Season and Single ticket sales.
•    Provide training to all new box office personnel including the updating of the written manual of box office procedures.
•    Work with Marketing Director to orchestrate and facilitate all aspects of subscription renewal process and new subscription campaign.
•    Work with the Telemarketing Manager to promptly process subscriptions and sales incentives.
•    Process requests for charity donations, charity ticket vouchers.
•    Facilitate all aspects of the “Symphony Store.”
•    Work collaboratively with other ASO Departments, especially Development as it pertains to patrons
•    Other duties as assigned by Director of Marketing.