APAP believes that pay transparency is a critical step toward pay equity and benefits both the job seeker and the employer. For those reasons, we are now requiring that employers include a salary range in all new job postings.
Postings that are backfilled from another association’s career center may not include salary information.
Our ability to contribute to excellence in the arts depends on building a community with diverse cultures, backgrounds, and life experiences. We are looking to expand our team with individuals who exemplify excellence in customer service, passion for music, and commitment to engaging our ever-growing community of music lovers.
The Patron Services Associate represents Utah Symphony | Utah Opera as the primary point of contact for our patrons’ needs; including single ticket sales and exchanges, season subscription renewals and acquisitions, in-person assistance during performances and events, and ongoing fundraising efforts. The Patron Services Associate is responsible for building on existing, and cultivating new, relationships with patrons with the highest levels of service and professionalism.
Patron Services Associates are offered flexibility when signing up for shifts during the week, with schedules offered during regular business hours (M-F, 10AM – 6PM) as well as evenings and weekends during performances; with occasional matinee/morning concert shifts.
ESSENTIAL RESPONSIBILITIES INCLUDE:
Answer inbound calls for ticket sales, exchanges, season subscriptions, and inquiries and requests for information
Engage patrons with outbound calls for service, loyalty, sales and retention campaigns
Assist patrons with Season Subscription packages and benefits delivery
Collaborate with Development team for annual fundraising efforts
Provide patrons with unique opportunities to enhance their performance experience
Maintain familiarity with current marketing and fundraising promotions, USUO events and community calendars, and additional patron resources (such as learning materials and USUO policies)
Develop fluency with our seasonal programming, mission, and patron management software
Provide performance duties during evenings and weekends
Cultivate relationships to build loyalty through ongoing retention and referrals
Assumes additional responsibilities and performs special projects as directed by the Patron Services Management team
REQUIRED EDUCATION/EXPERIENCE/SKILLS:
Demonstrated excellence in customer service; 2+ years’ experience preferred
Previous experience with sales, preferably in a call center environment
Strong diplomacy, interpersonal and teamwork skills
Ability to clearly and efficiently communicate, both verbally and in written form
Energetic and positive personality; self-starter with high level of professionalism under pressure. Excels in a team environment.
Outstanding problem-solving and multi-tasking abilities
Ability to work a flexible schedule, including regular evening and weekend hours.
PHYSICAL REQUIREMENTS:
Prolonged periods of remaining stationary and working on a computer.
About Utah Symphony | Utah Opera
Utah Symphony | Utah Opera’s mission is to connect Utah with great live music in orchestral and operatic art forms that celebrate past traditions while cultivating present and future audiences.The Utah Symphony, which performs more than 70 concerts at Abravanel Hall and in the community, is one of only fifteen year-round orchestras in the nation. Together with Utah Opera, which presents four productions annually at the Janet Quinney Lawson Capitol Theatre, USUO reaches 350,000 people in Utah and the Intermountain region through performances and educational outreach programs. The organization employs 57 staff and 86 full-time musicians and has a development staff of nine. USUO hosts an annual summer series – the Deer Valley® Music Festival – in Park City, Utah. For more information, visit www.usuo.org.