APAP Career Center

Position Opportunity:

The Ticketing & Audience Services Manager is a vital front-line position for ProMusica Chamber Orchestra, providing exceptional customer service to all current and prospective audiences throughout all stages of the ticketing process and experience. The person in this role interfaces with members of the community, as well as board and donors, and is passionate about customer care and deepening customer engagement. Reporting to the Director of Marketing, primary functions of this role include management of the box office (including management of CRM ticketing system and related technology), identifying trends and analyzing ticket sales, and overseeing front-of-house operations at all concert venues. In addition, this position works cross­-departmentally, supporting Development and Finance with reporting and reconciliation. The Ticketing & Audience Services Manager is an energetic self-starter who takes pride in advocating for the best audience experience, and is committed to excellence. This is a full-time salaried exempt position with full benefits package available. All are encouraged to apply.

Core Responsibilities:

Ticketing/Audience Services Management:

• Serve as the first point of contact for ticketing needs, presenting patrons with high quality and timely customer service.
• Perform all box office operations, including the selling, processing, fulfilling, and reconciling all subscription, single tickets, and group sale ticket orders for all concerts and special events.
• Create and build all events in Tessitura system. This includes individual concerts, subscription packages, venues maps, and seating charts. Ensure pricing is accurate across various areas including seat allocations, price levels, discount offers, and group sales.
• Assign seats to subscribers, coordinate season ticket mailing at the beginning of each season, and handle requests throughout the year.
• Manage special offers and discounted ticketing needs, including VIPs and requests for complimentary tickets.
• Implement trend tracking and financial reporting for all sales. Reconcile all box office sales following each concert.
• Develop creative ways to utilize, analyze, and enhance our current data to provide a top­notch customer experience, including subscriber and donor benefits, surprise and delight experiences, and customized and automated communications.
• In partnership with the Director of Marketing, facilitate all aspects of subscription renewal process and new subscriber campaign. Develop strategies to reach and maximize ticketing goals.
• Collaborate with Director of Marketing to collect, report, and analyze relevant metrics and data to meet marketing goals and support targeted campaigns. Develop segmented marketing lists for mailings/emails and assist with analysis of trends in patron development in correlation with marketing initiatives.

Front of House Management:

• Liaise with Front-of-House management at venues to ensure concerts are properly staffed with ushers, volunteers, and logistics and details properly communicated.
• Provide information to customers as requested, such as show running time, directions, parking, and seating guidance.
• Staff venue box office on concert weekends and evenings to sell tickets to walk-up patrons and assist with any ticketing and troubleshooting needs.

Qualifications:

• 2+ years experience in a ticketing/box office/customer service environment.
• Experience with CRM technology; knowledge of Tessitura systems strongly preferred.
• Proficiency in Microsoft Office including a strong emphasis on Excel.
• Exceptional attention to detail, with a mind for consistency and the spotting of and analyzing trends.
• Ability to work with the public, demonstrate patience in demanding situations and handle conflict.
• Strong mathematical skills, including the ability to compute ratio, percent, and rate.
• Ability to successfully handle multiple priorities in sometimes high stress situations and a fast-paced environment.
• Effective communication and speaking skills (both externally and internally) to foster outstanding customer service.
• Position requires weekend and evening work on concert weeks.
• Must have reliable transportation.
• Ability to lift up to 40lbs.
• Knowledge and love of music and passion for the performing arts is a plus.

To Apply:

Please email a cover letter and resume to Brittany Lockman, Director of Marketing, at blockman@promusicacolumbus.org. Applications received by July 15, 2025 are ensured full consideration. No phone calls, please. Applications will be accepted until the position is filled.

About ProMusica Chamber Orchestra

ProMusica is 37 musicians from all over the country who are redefining what it means to be a chamber orchestra. Led by Music Director David Danzmayr and Creative Partner, renowned violinist Vadim Gluzman, our vision is to engage, inspire, and connect people to the world around them through the joy of ProMusica. The orchestra both honors the classical traditions and champions the contemporary, with a deep commitment to new works, commissions, and premieres. Founded in 1979, ProMusica reaches a broad audience, performing at the intimate Southern Theatre in downtown Columbus, in which it is the resident orchestra, and goes beyond the city limits, presenting concerts in surrounding neighborhoods. The orchestra presents an annual Summer Series of outdoor performances at the Franklin Park Conservatory & Botanical Gardens and Westerville Alum Creek Amphitheater, and offers unique and intimate chamber ensemble concerts at non-traditional spaces including Natalie’s Coal-Fired Pizza, Nocterra Brewery, Rockmill Brewery, Brothers Drake Meadery, and Wolf’s Ridge Brewing. In 2017, ProMusica made its Chicago debut performing for a sold-out crowd at the prestigious North Shore Chamber Music Fe...stival. Chicago Classical Review noted the ensemble’s “robust unified string timbre [was] most impressive, having an abundant Mozartean grace.” Most recently, in May 2024, the orchestra collaborated with the award-winning artist, composer, multi-instrumentalist, and visionary Jon Batiste for a two-day musical residency, which included the world premiere of his first piano concerto. ProMusica’s performances are time-tested and modern, presented in ways that few orchestras can. Widely recognized as a national leader in promoting contemporary repertoire, we have commissioned 70 pieces and programmed over 120 world and regional premieres by composers including Pulitzer prize winners Kevin Puts and Aaron Jay Kernis, Joan Tower, Gabriela Montero, Conrad Tao, Lera Auerbach, Gabriela Lena Frank, Mark O’Connor, Michael Daugherty, and Joshua Roman. ProMusica has an active recording program with thirteen CDs released to date, including world premiere performances of our commissioned works. Our innovative NAKED CLASSICS series with renowned host and presenter Paul Rissmann, explores classical music in a fresh and completely approachable format. We are one of the few American chamber orchestras to have performed an entire Schubert Symphony Cycle (including Schubert scholar Brian Newbould’s finished versions of Unfinished and Symphony No. 10) and recently completed a two-year Beethoven Symphony Cycle. Similar to many of our international guest artists, we embrace an array of eras and influences. The orchestra has forged unique collaborations with crossover artists including Rhiannon Giddens, Steep Canyon Rangers, Time for Three, Ricky Skaggs & Kentucky Thunder, and Bela Fleck and the Flecktones. This is all a testament to the world-class musicians on stage who thrive on artistic exploration and risk-taking — performing with the highest skill, emotion and humanity for our audiences. Deeply rooted in our city’s cultural fabric, our outreach programs impact approximately 17,000 lives each season. ProMusica musicians travel to local schools serving as teaching artists, senior citizens attend working rehearsals, and underserved youth are given life-changing opportunities through the power of music. Programs such as “Play Us Forward” offer integrated, in-school based music curriculum, while Storytime and family concerts at Columbus Metropolitan Library branches provide arts access in nurturing neighborhood environments. “CODA: Post-concert Conversations” offer the opportunity for a direct dialogue between audiences and guest artists –– deepening engagement with the music and performers. A partnership with early childhood learning centers in Columbus focuses on the impact of music on early childhood development, a topic for which there is little existing documented research. This project is helping to remedy that void while also providing rich musical experiences for infants and toddlers from low-to-middle-income South Side families. Our free Summer Music Series demonstrates our unwavering commitment to offer accessible and transformative musical experiences to all residents in our community. ProMusica has won eight ASCAP awards for Adventurous Programming and has received additional honors, including from the Greater Columbus Arts Council and the Columbus Jewish Foundation. In 2015, 2016, and 2018, the orchestra was selected as a recipient of The Columbus Performing Arts Prize, an esteemed award designated to celebrate and support the exceptional artistic directors of Columbus’ performing arts organizations and their aspirations for creative growth. In April 2019, ProMusica was named one of the “5 Nonprofits to Watch” by The Columbus Foundation.

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Connections working at ProMusica Chamber Orchestra