APAP believes that pay transparency is a critical step toward pay equity and benefits both the job seeker and the employer. For those reasons, we are now requiring that employers include a salary range in all new job postings.
Postings that are backfilled from another association’s career center may not include salary information.
The primary responsibility of the Guest Experience Coordinator is to train a student and volunteer staff to provide strong and consistent customer service to the Center's guests including ticket buyers, event attendees, visitors, external clients, faculty, staff and students.It is also crucial for the coordinator to maintain a ticketing database, reconcile revenue, prepare reports, manage ticket inventory, control crowds, oversee public facilities and ensure the accessibility of the Center's spaces for all guests. The coordinator must ensure adherence to established policies and procedures to ensure a safe and productive workspace.
Preferred Qualifications: -Two years of professional experience in ticketing or front of house operations -One year of professional experience in customer service -Superior communication and customer service skills -Experience supervising employees in a professional setting -Available to work evenings and weekends for performances -Experience in ticketing or front of house operations in the performing arts -Experience in implementing operating policies and procedures -Demonstrated experience working with students -Experience hiring, scheduling and training a staff -Experience recruiting, scheduling, training and leading volunteers -Knowledge of current practices and procedures in professional performing arts management -Strong organization and management skills -Experience in CRM database and/or ticketing software management -Familiarity with ADA compliance and accessibility best practices
Minimum Qualifications
Education: Bachelor’s degree from an accredited college or university.
Experience: One (1) year of professional administrative or coordinator experience.
Other: Additional work experience as defined above may be substituted on a year for year basis for up to four (4) years of the required education.
KNOWLEDGE, SKILLS, ABILITIES:
Knowledge of best practices in organization, administration, and customer service.
Knowledge of proper protocol in dealing with confidential information.
Skill in oral and written communication.
Skill in the use of Microsoft Office and Google Workspace (Docs, Sheets, Slides, Forms, etc.)
Ability to interpret and apply policies, procedures, regulations, and laws.
Ability to multitask while demonstrating a commitment to customer service.
Founded in 1856, University of Maryland, College Park is the flagship institution in the University System of Maryland. Our 1,250-acre College Park campus is just minutes away from Washington, D.C., and the nexus of the nation’s legislative, executive, and judicial centers of power. This unique proximity to business and technology leaders, federal departments and agencies, and a myriad of research entities, embassies, think tanks, cultural centers, and non-profit organizations is simply unparalleled. Synergistic opportunities for our faculty and students abound and are virtually limitless in the nation’s capital and surrounding areas. The University is committed to attracting and retaining outstanding and diverse faculty and staff that will enhance our stature of preeminence in our three missions of teaching, scholarship, and full engagement in our community, the state of Maryland, and in the world.
