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Williamstown Theatre Festival
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Audience Services Manager
The Audience Services Manager, reporting to the Assistant Director, Sales and Customer Engagement, manages customer relationships, ensuring customer satisfaction, efficient and personalized service while maximizing ticket sales and donated income across multiple channels including telephone, email, social media, online chat, fax, and email. This role is also responsible for maintaining a premiere level of customer service throughout multiple service channels. Position Elements: Oversee Audience Services, Patron Services, and overflow phone services, including hiring, training, staffing, motivating, and managing sales teams Generate revenue through Audience Services from single ticket sales, subscription sales, special packa
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