APAP Career Center

CFA Deans Office
Box Office Manager
Ball State University 

The College of Fine Arts welcomes applications for Box Office Manager. The university offers excellent benefits, including health care and retirement plans, tuition assistance for employees and dependents, and generous time off with a starting salary of $48,000 for this opportunity.

Destination 2040: Our Flight Path establishes Ball State University’s ambitious goals for our second century:

• We pledge to provide a premier educational experience for every student.
• We pledge to partner with the community to improve the lives of our neighbors.
• We are dedicated to having a lifelong presence in the lives of our alumni.

And when we complement these promises with our commitment to our enduring values, we define that which makes our University and its culture distinctive.

Our faculty are collegial, collaborative, innovative, inclusive, and adaptive, both within and beyond one’s home unit. These attributes include commitments to collaborative discourse, interdisciplinary inquiry, and enterprising learning practices.

Our faculty are expected to be innovative, adaptive, engaging teachers across modalities; producers of impactful creative and/or scholarly work; leaders in meaningful service activities to multiple communities. We seek faculty members who are strategic thinkers, engaging our dynamic communities. We are committed to student and faculty success, impact, and access, within an environment that prioritizes inclusive excellence. We inspire each other to be critical thinkers and responsible citizens, so that we can pursue fulfilling careers and meaningful lives.

Ball State University lives the values of Beneficence. We invite you to be part of our community.

At Ball State University, inclusiveness and freedom of expression are a part of our enduring values and inform all of our efforts. We encourage applicants to familiarize themselves with our Inclusive Excellence Plan to learn more about our commitment and to identify how you might contribute to these efforts.

Duties and Responsibilities: The Box Office Manager for the College of Fine Arts manages the internal operations related to directing, monitoring, and controlling daily business and ticketing administration. This position oversees and ensures compliance with university policies and procedures as well as best practices in box office activities, weekly and monthly accounting processes, year-end financial reporting and year end settlements. The Box Office Manager reports to the Communications Manager and works closely with the entire marketing team to ensure best-in-class patron experience and engagement.

Minimum Qualifications: Bachelor’s degree from an accredited institution, or an equivalent combination of education, certifications, and/or experience may be considered in lieu of a bachelor’s degree. Two years of experience working in box office management and/or venue management office in music, theater, art, or educational organization.     

Preferred Qualifications: Master’s or bachelor’s from an accredited institution in performing art field (music or theater), arts or business administration, hospitality, or related field. Three or more years of operations/logistics experience in a ticketing or box office management experience; two years of supervisory experience in face-to-face customer service and sales environment utilizing a point-of-sale system or CRM; ability to demonstrate examples of success or high achievement within that experience. Three years or more of experience working with student employees.

• Strong computer skills in retail, ticketing, or database software programs.
  Experience managing a point-of-sale system (Tix and/or Ticketmaster preferred) and
  peripheral hardware.
• Demonstrated management aptitude in working with small and large groups of
  closely interacting staff and be sensitive to the diversity of staff and their needs.
• Ability to coach staff through learning opportunities when questions or concerns are
  discussed to create a positive work environment.
• Project management and planning skills, and verbal/written communication skills
  and the confidence to communicate results to various constituencies.
• Accommodate a flexible schedule, including evenings and weekends, as well as
  being able to perform in a fast-paced, dynamic work environment.
• Knowledge of and an appreciation for music and/or theatre.

Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship.

To ensure full consideration, applications must be received by 2/28/2025.

Apply online at: https://bsu.peopleadmin.com/postings/46192. Include the following documents with your application: Curriculum Vitae and in support of your application for this position, please prepare and submit a cover letter that describes how your qualifications and experiences align with the elements of the position description (or leadership profile). In your cover letter, please also describe how you have demonstrated a commitment to our University’s enduring values, including inclusiveness, which we define as a commitment ‘to respect and embrace equity, inclusion, and diversity in people, ideas, and opinions.’

The option to upload transcripts is available. Original, official transcripts showing the highest related degree earner is required at the time of hire (even if obtained at BSU). Degree verification will be conducted.

Ball State is a great place to work! In fact, Forbes has ranked Ball State University as the fourth-best midsized employer—and the only recognized education institution—in the State of Indiana.

Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 20,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 270+ undergraduate and graduate programs. Many of our master’s, doctoral, certificate, and specialist degrees rank among the best in the nation. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world.

The Ball State way is rooted in the Beneficence Pledge – a commitment to excellence in teaching and scholarship, honesty and integrity, social responsibility, gratitude and valuing the intrinsic worth of each member of our community. Ball State students, faculty and staff are empowered in a culture that believes in them and demands they believe in themselves. They are partners in an innovative, immersive approach to education. They are supported by living and learning facilities that enable intellectual curiosity. We graduate scholars who are changing the world, and we’ve dedicated our University to do the same.

Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community. Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status or any other legally protected status.