| Position Summary Join a vibrant campus community whose excellence is reflected in its diversity and student success. West Chester University of Pennsylvania’s Financial Aid Department invites applicants for the position of Customer Service Representative (CA2).
West Chester University, a member of the Pennsylvania State System of Higher Education, is a public, comprehensive institution committed to offering high-quality undergraduate education, selected post-baccalaureate and graduate programs, and a variety of educational and cultural resources for its students, alumni, and citizens of southeastern Pennsylvania. The University offers more than 100 graduate and undergraduate programs in the sciences and mathematics, business and public management, arts and humanities, health sciences, education and social work, music, and interdisciplinary studies. We are a community of educators dedicated to developing graduates who succeed personally and professionally and contribute to the common good.
WCU proudly offers a positive and purposeful work environment; comprehensive employee benefits including health, vision, and dental insurance along with many wellness programs; generous retirement plans, a commitment to work-life balance including generous paid vacation, paid sick time, military leave and paid time off for most major holidays; and a University mission to support employee personal and professional growth including a tuition waiver for self and family members, training and development, and advancement opportunities.
The Financial Aid Office supports the recruitment, retention, and student success efforts for the University’s diverse undergraduate and graduate student population by helping students and their influencers seek, obtain, and make the best use of all financial resources.
The Customer Service Representative provides premier customer service and student support in a fast-paced and high-volume office environment; manages calls and emails accounts; and assists the Financial Aid team with document imaging, data entry, outreach campaigns, events, and special projects as needed.
The ideal candidate will demonstrate excellent customer service or student support, time management, and problem-solving skills; the ability to manage multiple priorities; and the ability to communicate effectively across a diverse population.
Responsibilities: - Serve as first point of contact for students, faculty, parents, and visitors to the department
- Answer incoming calls
- Provide financial aid and university information accurately and professionally
- Manage department email accounts and respond to routine inquiries
- Maintain Directors’ calendars
- Schedule meetings and appointments
- File financial aid documents
- Maintain Federal Work Study (FWS) applications for employment consideration
- Manage reports
- Facilitate data collection and entry
- Distribute mail
- Perform other related duties as assigned
Minimum Qualifications - Six months as a Clerk 1 and educational development to the level of the eighth grade; OR
- Completion of a high school business curriculum; OR
- Any equivalent experience and/or training which provided the required knowledge and abilities
- Demonstrated proficiency in the use of Microsoft Office Suite including Outlook, Word, and Excel
Required knowledge, skills, and abilities: - Proficiency in standard office procedures and practices
- Attention to detail and accuracy
- Excellent oral and written communication skills
- Ability to independently prioritize task completion and to adapt to changes in priorities or turn around as needed
- Ability to compose straightforward, informational correspondence and to carefully proofread one’s own and other’s written materials
- Strong organizational skills including creating and maintaining logical organization of electronic files and folders
- Ability to understand and follow oral and written instructions and to maintain accurate records/notes
- A willingness and ability to maintain confidentiality and follow all university requirements with respect to the handling of confidential student and personnel information is essential
- Maintain a professional demeanor and good working relationships with all department staff, students, and visitors
Preferred Qualifications - Customer service experience
- Student support experience
- Experience in a fast-paced office environment
- Experience with higher education systems such as PeopleSoft, SAP, BI, D2L, OnBase
Special Instructions Ask about the opportunity to work from home and alternate work schedules.
The ability to work some evenings and weekends as needed is required.
Candidates should apply online at https://www.schooljobs.com/careers/wcupa. Application allows for cover letter, resume and three references with contact information (All required for consideration)
Applicants must successfully complete the interview process to be considered as a finalist.
Developing and sustaining a diverse faculty and staff advances WCU’s educational mission and strategic Plan for Excellence. West Chester University is an Affirmative Action/Equal Opportunity Employer. Women, minorities, veterans, and persons with disabilities are encouraged to apply.
All offers of employment are subject to and contingent upon satisfactory completion of all pre-employment background checks. |
