Minimum Education Requirements: Bachelor’s degree in business administration or a related discipline; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions. Essential Qualifications & Experience - Substantial experience using Tessitura (or similar ticketing platform) to perform manager-level functions such as building shows, generating reports, and managing patron data.
- Proficiency in software like Microsoft Office (Outlook, Excel, Teams) and the Adobe Suite, as well as cloud-based project management platforms.
- The ability to model, supervise, and train people in the creation of a positive, inclusive, and accessible experience for anyone who engages with the CPA ticketing office.
- Knowledge and experience providing warm, professional customer service and sales in a busy environment.
- Demonstrated ability to communicate specific, accurate information between groups of people in a timely manner.
- Detail-oriented skillset as evidenced by the ability to organize information clearly and simplify complexity where needed.
- A strong sense of initiative and curiosity and the ability to work as part of a small, professional team.
- Excellent judgement and ability to balance competing responsibilities with the skill to identify appropriate escalation measures.
- The ability and desire to have a schedule that includes some evenings and weekends during the performance season.
- Knowledge of PCI compliance, credit card security, and ADA policies.
- Proven ability to connect one’s own work and goals to the broader mission and values of an organization.
- Demonstrated enthusiasm for and alignment with Carolina Performing Arts’ mission and institutional values of curiosity, humility, and ambition.
- Ability to build internal stakeholder relationships across the organization with staff, senior leaders, and team members in a manner that contributes to a values-driven culture.
Preferred Qualifications & Experience - A minimum of two (2) years’ experience in a professional ticketing services position (box office, membership, audience services) in the arts field.
- Formal training in Tessitura ticketing system
- Familiarity with the typical structure and operations of non-profits, especially in the arts and culture field, is highly desirable. Experience working across multiple departments including fundraising/development, programming, operations, and production is particularly valuable.
- A background in and passion for the arts is also desirable.
For full position details and requirements, and to submit an application, please visit https://unc.peopleadmin.com/postings/247769. Please reference APAP in your application. The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran. |
