| Vacancy ID: P016696 Position Summary/Description: Reporting to the Director of Marketing and Communications, the Ticketing Services Manager is directly responsible for the daily operations and staffing of the Carolina Performing Arts (CPA) Box Office. This position serves as front-line manager overseeing the sale of tickets for approximately 150 events per year in Memorial Hall, CURRENT ArtSpace + Studio, Gerrard Hall, Historic Playmakers Theater, and Moeser Auditorium. Events include live experiences and digital presentations, as well as campus and community rental events. The Ticketing Services Manager (TSM) is an internal expert in the Tessitura ticketing system, performing independent and error-free sales and reporting duties while also guiding other staff in appropriate use of the system. They directly contribute to the achievement of ticket sales goals and revenue targets, expansion of patron loyalty, and growth of new audiences for the organization.
The Ticketing Services Manager is expected to engage with the full scope of Carolina Performing Arts offerings in order to maintain and apply a nuanced understanding of our mission, key messages, and audience goals when delivering positive and productive customer service experiences. This role is highly visible to the public and is responsible for communicating nuance and detail effectively as well as creating an inclusive and accessible experience for all. The TSM regularly collaborates both within and across departments to effectively capture, organize, and share key ticketing data, box office trends, and insightful customer information and feedback to support alignment between overarching audience-building efforts and successful event execution.
The TSM leads and supervises a team of part-time student sales staff during daytime Box Office operating hours as well as during events, which includes some evening and weekend hours during our performance season. This position lives within the Marketing & Communications team at CPA and requires close partnership with our audience services (front of house), business office, artistic, development, and production departments, as well as frequent communications with a variety of UNC campus units. Education and Experience: Bachelor's degree in business administration or a related discipline; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions. |
