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The banquet captain is responsible for setting up events at the Faculty Club while providing outstanding service to all clients during both luncheon service and private events. This person coordinates and supervises private luncheons for the University, the President of the University, the Board of Trustees, Rice Women's Club, club members and guests. This person leads, trains and supervises part-time student wait staff in delivering quality service in a productive manner and ensures that any customer concerns are addressed in a timely and professional manner. The banquet captain ensures the correct appearance, cleanliness and proper set-up of the dining rooms and checks the maintenance of all equipment in the dining room and reports deficiencies.
Designs, implements, and coordinates events
Hires, trains and supervises student wait staff
Evaluates and selects vendors and providers of services according to stakeholder requests and requirements
Closes out all luncheon tickets, ensures all tickets are accounted for, and resolves any ticketing issues
Inspects the appearance, cleanliness and proper set-up of the dining rooms
Regularly inspects all front- and back-of-the-house service areas and equipment to assure that sanitation, safety, energy management, preventive maintenance and other standards for the department are met
Works closely with Events Manager during special events ensuring all details are completed (layout, food, flowers, music, cake, etc.)
Performs all other duties as assigned
Additional Functions / Information
Ensures customer satisfaction by checking tables throughout service times and resolving any member/guest complaints that may arise
Serves alcohol at events
Maintains inventory of Cohen House wait staff uniforms (includes ordering, distributing, and collecting)
Maintains the wait staff storeroom in a neat and organized manner, stocked with any and all appropriate supplies necessary for meetings or food service functions
Organizes, tracks, and monitors the Cohen House inventory of silver, china, crystal, liquor and linens
Prepares assignments for staff assigned to each event (includes assignments for each portion of the work shift, including set-up, reception, event tear-down and side work)
Supervises and assists with the break down after the completion of functions
Ensures that wait staff return all equipment to the storage areas and the rooms are left clean and tidy
Ensures that the dining room and other club areas are secure at the end of the business day
Inspects table place settings, including table linen, china, glass, silverware and condiments for correct placement and ensures that each element is clean, undamaged and attractive
HS diploma or equivalent
Two years of related experience in food and event services
No substitution for education or experience allowed
Certified Food Handler's Permit as issued by the City of Houston Health Department
TABC seller-server license
Ability to work both independently and as part of a team
Ability to establish priorities, manage shifting priorities, and handle numerous time-sensitive projects with multiple deadlines
Demonstrated creativity, problem solving skills, taking initiative, judgment, and decision-making skills
Good communication and customer service skills
Well organized and detail oriented
Basic knowledge of Microsoft Office
Supervisory experience in a food service operation
Experience as a bartender
Knowledge of food and beverage preparation, service standards, guest relations, and etiquette
Knowledge and experience using point of sales system
Knowledge of catering & event software, preferably Caterease and AllSeated
Rice University is an Equal Opportunity Employer with commitment to diversity at all levels, and considers for employment qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national or ethnic origin, genetic information, disability or protected veteran status.
Current Rice University COVID policies, which include vaccination, face mask, testing, gatherings, occupancy limits, and travel policies can be found here: https://coronavirus.rice.edu/policies
Internal Number: 2056
About Rice University
As a leading research university with a distinctive commitment to undergraduate education, Rice University aspires to pathbreaking research, unsurpassed teaching and contributions to the betterment of our world. It seeks to fulfill this mission by cultivating a diverse community of learning and discovery that produces leaders across the spectrum of human endeavor.
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