| | The College of Arts & Sciences (CAS) is one of the largest academic units on the UW Seattle campus, employing over 1400 tenure-track and research faculty, in 43 departments and centers, and generating an average $120 million dollars in sponsored research each year. CAS is comprised of 4 major divisions – Arts, Humanities, Social Science and Natural Science – whose cutting-edge research spans from malaria treatment to solar energy to human rights. CAS is home to diverse music, art, drama, dance, digital arts academic units and degrees, and runs one performance hall (Meany) and two major museums (Henry Art and Burke). CAS academic programs support more than 22,000 undergraduates and 2600 graduate students. The College occupies over 1 million square feet of space spread across campus and off-campus facilities in more than 50 buildings.
As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills and dedication to build stronger minds and a healthier world.
UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty.
The Department of Communication is housed in the Social Sciences Division of the College of Arts & Sciences at the University of Washington and has 29 full-time faculty and 16 staff members serving on average 800 undergraduate majors, 200 graduate students, as well as non-majors enrolled in courses. We emphasize community, diversity, leadership, learning, and global awareness among our students and employees. We seek a full-time, Senior Computer Specialist to support and elevate our technology offerings and initiatives in the Department
The Department of Communication has an outstanding opportunity for a Senior Computer Specialist to join their team.
POSITION PURPOSE
The Senior Computer Specialist will work under the general direction of the IT Manager and be responsible for assisting the department’s constituencies, centrally managing endpoint computing and audiovisual devices, and administering the underlying platforms used in the management of these devices.
DUTIES AND RESPONSIBILITIES
Client Systems Design, Deployment and Administration - 35%
Develop, deploy, and manage central remote endpoint management systems for department computing devices (e.g., WDS, WSUS, or other products)
Create operating system and software deployment packages
Manage patching and software updates on endpoint devices, including creating reports and remediating devices that are out of compliance
Manage user accounts, group policies, and workstation configurations in accordance with security and administrative policies
Engage vendors and escalate issues to them when necessary
Computing Device Management and Support - 35%
Act as the first point of contact for help desk requests from faculty, staff, students, and guests
•Independently resolve or delegate IT service requests to other team members
Support faculty and staff in the use of a variety of application software packages and hardware/software problems and implementing fixes.
•Track and maintain documentation relating to hardware and software deployment
•Assist with the installation of computer software security patches and antivirus programs
•Educate users on viruses, malicious links, phishing, other network security threats, as well as software changes/updates
Act as a technology consultant for research labs and provide assistance and resources as needed
Manage computing endpoint devices and peripheral life cycles, including recommending endpoint computing standard configurations, inventory and asset management, and securing the disposal of equipment and data
Develop and implement IT policies and procedures, proactively identifying areas for improvement, as well as leading process improvement projects
Verify cameras, microphones, and computers in department spaces are operating correctly on a weekly basis
Assist in setting up hybrid or remote arrangements and connecting to Zoom and MS Teams calls in a classroom, office, meeting, and/or conference space
Report any issues to the team and escalate to AV vendors if necessary
Supervision, Oversight and Mentorship - 10%s
Recruit, hire, and onboard Student Technology Assistants (STAs)
Train and mentor STAs to best assist and support the team
Ensure that service levels are being met by STAs
Training and Documentation - 10%
Create short training guides, videos, and other resources for end-user training
Create and update internal IT documentation and knowledge-based articles
Document processes and standard operating procedures
Provide training and technical support for video conferencing spaces managed by the department
Other responsibilities as determined by leadership
Misc. - 10%
Offer IT support for department sponsored events (e.g., graduations)
Create an inventory of IT supplies and assets and make sure supplies are well-organized, accessible, and maintained
MINIMUM REQUIREMENTS
You have a Bachelor’s degree in Computer Science or Informatics. You bring 2-3 years experience, including knowledge of MS Windows, Mac OSX, Microsoft Office products, and common computing hardware and software terminology; you demonstrate experience with customer service, written documentation, and the installation, updating, and management of computing systems.
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.
ADDITIONAL REQUIREMENTS
Motivated, Resourceful and Learning Focused. You are comfortable with a high degree of autonomy within the context of a team. You have a willingness to adapt and develop new or extended skills quickly to meet departmental and team requirements.
An effective Communicator. You communicate in a positive, tactful and polite manner, getting to the point clearly, diplomatically, and efficiently. You also work well with diverse populations and seek out information and constructive feedback.
Detail Oriented, Time Conscientious, Flexible, Agile and Capable. You handle urgent matters and sensitive information in a professional and timely manner with careful attention to detail and confidentiality. You are aware and attentive to deadlines while remaining flexible toward changing needs. Lifting up to 50 lbs. is a real possibility.
Enthusiastic. You are devoted to carrying out the duties and responsibilities needed to support the Department mission and successfully execute this position.
DESIRED QUALIFICATIONS
Prior experience working within a technical support environment
Comfortability with audiovisual equipment and streaming media is essential
Familiarity with AV resources, so as to address the maintenance and repair of these systems in a timely manner
CONDITIONS OF EMPLOYMENT
This is a 100% full-time on-site position. Occasional work outside of standard hours may occur, including weekends, to support departmental events; appropriate notice will be given 1-2 months prior. It is the expectation that the individual hired into this position will need to ‘grow’ into the position to a degree within a reasonable period of time.
Application Process:
The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed. |
