Join a vibrant campus community whose excellence is reflected in its diversity and student success. West Chester University of Pennsylvania’s Department of Criminal Justice invites applicants for the position of Office Assistant.
West Chester University, a member of the Pennsylvania State System of Higher Education, is a public, comprehensive institution committed to offering high-quality undergraduate education, selected post-baccalaureate and graduate programs, and a variety of educational and cultural resources for its students, alumni, and citizens of southeastern Pennsylvania. The University offers more than 100 graduate and undergraduate programs in the sciences and mathematics, business and public management, arts and humanities, health sciences, education and social work, music, and interdisciplinary studies. We are a community of educators dedicated to developing graduates who succeed personally and professionally and contribute to the common good.
WCU proudly offers a positive and purposeful work environment; comprehensive employee benefits including health, vision, and dental insurance along with many wellness programs; a commitment to work-life balance including generous paid vacation, paid sick time, military leave and paid time off for most major holidays; and a University mission to support employee personal and professional growth including a tuition waiver for self and family members, training and development, and advancement opportunities.
As part of the College of Business and Public Management, The Department of Criminal Justice has been serving the criminal justice community since 1974. As one of the first academic criminal justice programs on the East Coast, the department has been and remains on the cutting edge of the discipline.
The Office Assistant coordinates and delivers a full range of administrative and office management services for the chairperson and faculty of the Department of Criminal Justice.
The ideal candidate will demonstrate excellent customer service skills, the ability to manage multiple priorities, and the ability to communicate effectively across a diverse population.
Serving as first point of contact for students, faculty, parents, and visitors to the department
Answering incoming calls
Maintaining department email accounts and responding to routine inquiries
Providing general information for students
Assisting students and faculty with general academic policies and procedures
Assisting with the building of courses and developing the class schedule and block scheduling for first-year students
Maintaining undergraduate practicum program database and processing of student paperwork
Communicating department events and other department notices
Maintaining Department Chair calendar
Scheduling meetings and events
Tracking budget expenditures
Submitting invoices and making payments
Preparing office reports
Generating PeopleSoft reports
Maintaining office inventory and ordering supplies
Supporting faculty including copying, ordering textbooks, preparing travel vouchers, and assisting with classroom-related problems
Supporting faculty hiring processing
Maintaining email distribution lists
Updating website information as needed
Maintaining department files including personnel records and student records
Attending relevant workshops and training sessions
Ordering forms for faculty evaluations
Performing other related duties as assigned
Six months as a Clerk 1 and educational development to the level of the eighth grade OR
Completion of a high school business curriculum OR
Any equivalent experience and/or training which provided the required knowledge and abilities
Demonstrated proficiency in the use of Microsoft Office Suite including Outlook, Word, and Excel
Required knowledge, skills, and abilities:
Proficiency in standard office procedures and practices
Attention to detail and accuracy
Excellent oral and written communication skills
Ability to independently prioritize task completion and to adapt to changes in priorities or turn around as needed
Ability to compose straightforward, informational correspondence and to carefully proofread one’s own and other’s written materials
Strong organizational skills including creating and maintaining logical organization of electronic files and folders
Ability to understand and follow oral and written instructions and to maintain accurate records/notes
A willingness and ability to maintain confidentiality and follow all university requirements with respect to the handling of confidential student and personnel information is essential
Maintain a professional demeanor and good working relationships with all department staff, students, and visitors
Experience in an administrative or receptionist role
Customer service experience
Experience handling confidential information
Excellent written communication skills
Experience with higher education systems such as PeopleSoft, D2L, and BI
Ask about the opportunity to work from home and alternate work schedules.
Applicants must successfully complete the interview process to be considered as a finalist.
Developing and sustaining a diverse faculty and staff advances WCU’s educational mission and strategic Plan for Excellence. West Chester University is an Affirmative Action/Equal Opportunity Employer. Women, minorities, veterans, and persons with disabilities are encouraged to apply.
All offers of employment are subject to and contingent upon satisfactory completion of all pre-employment background checks.
About West Chester University of Pennsylvania
West Chester University (WCU) of Pennsylvania is among the top regional comprehensive public universities in the nation, serving more than 17,500 students at the undergraduate and graduate levels with a national reputation for excellence, value, and student success. Founded in 1871 as an institute for teacher preparation, West Chester offers more than 118 undergraduate and 103 graduate programs in more than 50 fields of study. In addition to the main campus in West Chester, the University offers programs through its graduate center, the Philadelphia campus, and online. Five colleges and two schools comprise the University: Colleges of Arts and Humanities, Business and Public Management, Education and Social Work, Health Sciences, and the Sciences and Mathematics, as well as the School of Music, and the School of Interdisciplinary and Graduate Studies. Located in Chester County (25 miles from downtown Philadelphia) the area combines the best of enjoyable daily living with easy access to the full spectrum of country and city attractions. We are a community of educators dedicated to developing graduates who succeed personally and professionally and contribute to the common good.