LOCATION: This role is best suited for candidates in the Tri-State Area (NY, NJ, CT), but that is not required. Work hours are 9:00am to 5:30pm Eastern time. League staff are mostly working remotely at the moment, with bi-monthly All-Hands Days at the New York office. There is no plan to return to full-time office working.
REVISED: August 2022
The League of American Orchestras leads, supports, and champions America’s orchestras and the vitality of the music they perform. Its diverse membership of more than 1,800 organizations and individuals across North America runs the gamut from world-renowned orchestras to community groups, from summer festivals to student and youth ensembles, from conservatories to libraries, from businesses serving orchestras to individuals who love symphonic music. The national organization dedicated solely to the orchestral experience, the League is a nexus of knowledge and innovation, advocacy, and leadership advancement. Its conferences and events, award-winning Symphony magazine, website, and other publications inform people around the world about orchestral activity and developments. Founded in 1942 and chartered by Congress in 1962, the League links a national network of thousands of instrumentalists, conductors, managers and administrators, board members, volunteers, and business partners. Visit americanorchestras.org.
The Member Services Associate, reporting to the Director, Member Services and Data, is responsible for recordkeeping in the member services database, while also providing primary support regarding customer relationship management, reporting, and record keeping; providing services to members; assisting with acquisition of new members; and performing general administrative tasks.
POSITION DUTIES AND RESPONSIBILITIES
The duties that follow represent the primary responsibilities for this role. All employees are responsible for performing other duties as assigned. Primary responsibilities for this role include the following:
Create and maintain accurate member and transactional records in the League’s main database.
Process mailed and online memberships, registrations, product and mailing list purchases, advertising payments, miscellaneous purchases, and recurring payments in the database, and apply check and credit card payments.
Generate reports and queries, as requested.
Assist in the daily functions of the department including electronic filing within database.
Execute specific mail and email merges and individual communications; execute regular mailings of membership material, including renewals.
Assist with the League’s member websites and email lists, maintenance and administration of online discussion groups and resource library.
Manage Job Center website administration and liaise with third-party platform vendor
Provide general assistance in Member Services, including phone, email, and in-person customer service to members.
Provide support and collaborative management for member acquisition efforts.
Work collaboratively with members of all departments.
Experience working in a customer service environment.
Knowledge of Fonteva or Salesforce a significant plus.
Interest in the arts/music preferred.
Demonstrated flexibility and ability to handle multiple tasks simultaneously.
Excellent interpersonal skills, including the ability to interact professionally on the phone, by email, and in person, with all levels of staff, board, and donors.
High level of accuracy and attention to detail, including the ability to proof one’s own work.
Great comfort level working on computers, databases, and Microsoft Excel and Word.
PHYSICAL DEMANDS/WORK ENVIRONMENT
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This role requires the routine use of standard office equipment such as computers, phones, photocopiers, printers, filing cabinets, and fax machines.
This role requires using the English language to engage with internal and external stakeholders by phone, email, and in person. Employee is expected to be able to accurately exchange information with these stakeholders.
In the primary work environment, the noise level is quiet to moderate with ambient room temperatures, and lighting.
Please submit a cover letter and resume to firstname.lastname@example.org with “Member Services Associate” in the subject line. Those selected for interviews will be contacted. Please no phone calls or walk-ins.
Equal Opportunity Employer Statement
The League is an equal opportunity employer that is committed to equity, diversity, and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training. The League makes hiring decisions based solely on qualifications, merit, and business needs at the time.