The Audience Engagement Manager is responsible for managing key aspects related to the overall patron experience at concerts. This includes three main areas of responsibility: managing front-of-house (FOH) activity for all concerts, assist with audience development initiatives and coordinating volunteers to support these activities. 

Job Responsibilities:

Front of House Management:

• Manage front-of-house (FOH) activity across all product lines, with an eye toward delivering excellent guest service and      experiences
  • Serve as front-of-house manager for most concerts
  • Manage and distribute FOH schedule, disseminate information to and train other FOH staff  
  • Participate in usher meetings prior to concerts; use these as an opportunity to seek and provide input on improving the audience experience
  • Serve as a liaison to Cincinnati Arts Association with respect to ushers, ticket-takers and concessions; address issues in these areas as necessary
  • Adjust lobby signage and set up weekly
• Coordinate weekly concert fact sheet; coordinate with Music Hall staff and ushers regarding concert set up
• Coordinate experiential elements to ensure a seamless, end-to-end concert experience (bus drop-off/pick-up for Young People’s      Concerts; Brady Neighborhood Concert shuttles, etc.)
• Assist Cincinnati Arts Association in training ushers and coordinate/lead training of staff and volunteer ambassadors
• Participate in cross-department, strategic efforts to help ensure unparalleled concert experiences for audience members; help execute concert enhancements and provide event support to enhance the audience experience. 

Audience Development Initiatives: 

•  Assist with the creation and implementation of audience development initiatives including but not limited to:
  • Young Professional engagement
  • Student Ambassadors  
  • Parking Task Force
  • Off-site events, such as the Brady Neighborhood Concert series, Comic Expo, etc.
     

Volunteer Coordination:

• Works with the Volunteer Manager to ensure all concert-related volunteer opportunities are added to the volunteer management software
• Train volunteers on respective duties (FOH, ambassador/greeter, etc.)
• Serve as Volunteer Point of Contact for on-and-offsite events.

Other:

• Support organization’s Diversity, Equity and Inclusion initiatives as well as supporting a respectful organizational culture 
• Other work-related duties as assigned.