Candidates are encouraged to apply by Wednesday, May 25, 2022
Special Instructions Summary
This position is located in Bloomington, Indiana.
Since opening its doors in 1941, IU Auditorium has served as a university and community gathering place, hosting a diverse array of world-class artists, entertainers, musicians, and lecturers in its 3,200-seat theatre. The Auditorium has been host for over 75 years to the world's top performers and speakers, from the Metropolitan Opera and Les Miserables to Kevin Hart and John Kerry. As the leading performing arts organization in South Central Indiana in terms of quality, leadership, innovation, and overall guest satisfaction, IU Auditorium exists to create world-class arts and event experiences at Indiana University. In addition to the wide variety of arts and entertainment events, the Auditorium continues to serve as the community's gathering place, hosting a variety of university ceremonies, orientation programs, conferences, weddings, and special events. With a focus on student exposure and interaction with the arts, the Auditorium is ensuring its vital role in the greater university for years to come.
We are excited to welcome into our Auditorium family a dynamic team member who can lead our events, guest services, and service maintenance teams, uphold our reputation of providing expert and professional event and guest services, and serve and engage with a diverse array of artists, tours, and local clients.
For information about the generous benefits offered by IU, click here.
Department Specific Responsibilities
Responsibile for the operational and financial success of over 250 events annually occurring at the Auditorium and its offsite venues and programs.
Responsible for the marketing, sales, booking, and logistics for all facility rental events at IU Auditorium and its ancillary venues, and coordinates scheduling of events, maintaining the master calendar for IU Auditorium and its offsite venues.
Directly supervises the IU Auditorium Guest Services and Events departments, as well as the hospitality team, and ensures that all event staff members are adequately trained in client and guest service, safety, security, and other areas that affect the quality of the event experience.
Primary liaison between venue staff and clients for public and private events (including performances, lectures, receptions, concerts, IU Board of Trustees meetings, and other high-profile functions), and interacts frequently with donors, performers, university and community clients, VIPs, and the general public.
Upholds the values of the student-staff partnership, creating and supporting student development opportunities for employees, volunteers, and clients.
Responsible for preparing event budgets, estimates, license agreements, final billing/settlements, and reports.
Assists with negotiating third-party vendor contracts, including concessions, equipment, parking operations, security, and event-related software, and builds and maintains relationships with various other vendors who are essential to the successful presentation of events.
Provides day-to-day operational management of event services staff.
Establishes short-term operational objectives.
Identifies operational issues and/or areas of improvement and implements solutions to improve processes and/or operational efficiency.
Analyzes, monitors, and evaluates performance of assigned staff; establishes work priorities, conducts performance reviews, and provides corrective action as needed.
Ensures adequate staffing and effective scheduling; participates and informs employment decisions for assigned staff.
Provides direct supervision and oversight of assigned staff and activities; impacts, and is held accountable for, the performance of team and/or assigned staff.
Ensures and provides training to assigned staff to improve event services; researches and identifies development opportunities for assigned staff.
Researches and stays up-to-date on new industry event services standards, best practices, and emerging technology; keeps next-level leader(s) informed of trends as well as significant problems.
Bachelor's degree in business or related field
2 years in business, conferences, events, customer service, or related field
5 years experience in guest and client services with demonstrated competency in planning and organizing operational logistics of performing arts, banquet, and other events at mid- to large-scale venue highly desired.
Combinations of related education and experience may be considered
Proficient in English written and verbal communication skills
Maintains a high degree of professionalism
Demonstrates time management and priority setting skills
Demonstrates a high commitment to quality
Excellent collaboration and team building skills
Excellent organizational skills
Effectively coaches and delivers constructive feedback
Instills commitment to organizational goals
Ability to represent IU in a professional and team-oriented manner
Flexibility to work in a fast paced, dynamic environment, and able to work under stress while projecting a feeling of confidence and competence to others
Demonstrates a high level of accuracy, even under pressure
Demonstrates ability to maintain confidential information
Demonstrates customer service skills
Proficiency in Microsoft Office, Excel, and database applications and the ability to effectively use two-way radios and other event-related equipment
Highly thorough and dependable
Must emphasize pride in their work, fun in the workplace, and a positive approach to attaining and exceeding goals.
Working Conditions / Demands
This role regularly requires the ability to effectively communicate. This role frequently requires the ability to handle equipment. This role frequently requires the ability to remain stationary and ascend/descend ladders/stairs. This role requires the ability to move objects weighing up to 25 lbs. The role requires the ability to detect items in close proximity as well as far away; discern between colors; detect objects in peripheral space of self; discern items in detail; and to have good depth perception. This role requires the ability to move quickly up to five miles during the course of a normal shift through crowds, ascend and desend to different floors of the building, and in all weather conditions.The person in this role must be able to perform the essential functions with or without an accommodation.
This job often requires working on evenings, weekends, and holidays.
Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
New employees will be provided with information regarding Indiana University's COVID-19 vaccine policy, which includes the opportunity to request an exemption. To learn more, view our COVID-19 vaccine information page.
Equal Employment Opportunity
Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator.See Indiana University's Notice of Non-Discrimination here which includes contact information.
Campus Safety and Security
The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at email@example.com or by visiting IUPD.
About Indiana University Purdue University Indianapolis (IUPUI)
IUPUI, a partnership between Indiana and Purdue universities, is Indiana’s urban research and academic health sciences campus.
IUPUI’s mission is to advance the state of Indiana and the intellectual growth of its citizens to the highest levels nationally and internationally through research and creative activity, teaching and learning, and civic engagement.
By offering a distinctive range of bachelor’s, master’s, professional, and Ph.D. degrees, IUPUI promotes the educational, cultural, and economic development of central Indiana and beyond through innovative collaborations, external partnerships, and a strong commitment to diversity.