| Position Summary Join a vibrant campus community whose excellence is reflected in its diversity and student success. West Chester University of Pennsylvania’s Office of the University Registrar invites applicants for the position of Transfer Specialist. West Chester University (WCU), a member of the Pennsylvania State System of Higher Education, is a public, comprehensive institution committed to offering high-quality undergraduate education, selected post-baccalaureate and graduate programs, and a variety of educational and cultural resources for its students, alumni, and citizens of southeastern Pennsylvania. The University offers more than 100 graduate and undergraduate programs in the sciences and mathematics, business and public management, arts and humanities, health sciences, education and social work, music, and interdisciplinary studies. WCU is a community of educators dedicated to developing graduates who succeed personally and professionally and contribute to the common good. WCU proudly offers a positive and purposeful work environment; comprehensive employee benefits including health, vision, and dental insurance along with many wellness programs; a commitment to work-life balance including generous paid vacation, paid sick time, military leave and paid time off for most major holidays; and a University mission to support employee personal and professional growth including a tuition waiver for self and family members, training and development, and advancement opportunities. Working under the direction of the Assistant Registrar for Transfer Services, the Transfer Specialist is responsible for the review of student transcripts, awarding of WCU transfer credit and transfer equivalency review processes utilizing various systems including OnBase, PeopleSoft, Parchment and CollegeSource. This work is high volume, detail oriented, and requires the ability to work independently and to troubleshoot system errors. The ideal candidate will demonstrate experience working in a fast-paced environment prioritizing tasks and managing time effectively; experience working student information systems, document management systems, or other software systems; and customer service experience which includes communicating complex issues to multiple constituents. Primary Responsibilities Include: - Review incoming transcripts, process transcript evaluations and apply University policy for transfer credits
- Assign transfer equivalencies using the equivalency database
- Processes test credits and transfer forms
- Assist in the development and implementation of a continual transfer equivalency review process
- Building course equivalencies in systems leveraged by the Office of the University Registrar
- Process transfer credit appeals and coordinating the overall transfer credit
- Consult with staff, faculty, and students in a professional manner on complex matters that impact student academic records, and University Policies.
- All staff in the Office of the University Registrar are responsible for: processing forms submitted by students, maintaining student record files, responding to the needs of the customers (faculty, staff, students, external agencies, etc.) by telephone, email, text, and/or in person in a timely, professional, courteous manner, and assist office with commencement activities.
- Performs other duties as assigned and/or as needed to provide excellent and timely customer service
- Processes other requests in a timely fashion following federal (FERPA) and institutional policies and guidelines.
Minimum Qualifications - Three years of advanced clerical or para-professional work which included the collection, recording, compilation, and presentation of office management or program related information, or any equivalent combination of experience and training OR
- An associate degree may be substituted for two years of required experience.
- Demonstrated proficiency in Microsoft Office Programs including Outlook, Word, and Excel.
Required Knowledge, Skills & Abilities: - Knowledge of the basic principles and practices and the respective standards of measurement applied within a management discipline
- Ability to use a computer to collect, compile, and assemble data and reports
- Ability to perform detailed work involving written information by preparing reports of finding according to the appropriate standards of content, clarity, grammar, and format
- Ability to develop and maintain effective working relationships with associates in the performance of work
- Ability to analyze varied data by applying the information against interpretative standards in the formulation of recommended action
- Ability to identify problems and recognize appropriate solutions as a result of the analysis of data.
Preferred Qualifications - Customer service experience.
- Experience with student information systems and document management systems used in higher education.
- Experience with information systems and document management systems.
Special Instructions Ask about opportunities to work from home and alternate work schedules. Candidates should apply online at https://www.governmentjobs.com/careers/wcupa.. Application allows for cover letter and resume attachments (Both required for consideration). Applicants must successfully complete the interview process to be considered as a finalist. Developing and sustaining a diverse faculty and staff advances WCU’s educational mission and strategic Plan for Excellence. West Chester University is an Affirmative Action/Equal Opportunity Employer. Women, minorities, veterans, and persons with disabilities are encouraged to apply. All offers of employment are subject to and contingent upon satisfactory completion of all pre-employment background checks. |
