EdTA values a diverse workplace and strongly encourages women, people of color, LBGTQ individuals, people with disabilities, members of ethnic minorities, foreign born residents, and veterans to apply. For more information, visit: https://www.schooltheatre.org/about/mission/diversity. We are seeking an experienced and enthusiastic customer service individual to serve our member and non-member customers, providing them information and processing their transactions in a timely and accurate manner. Job Responsibilities: 1. Membership Services - Answers telephone calls and provides professional, prompt, courteous, complete
- Regularly makes contact with prospective members via phone and email to answer questions and encourage membership.
- Provides equal service with respect to email and other communications with the Association. Routes incoming call to Association staff.
- Serves as an expert, via phone and email, for navigation and use of EdTA’s website. Requires developing expert level knowledge of all areas and content of the website.
- Consults daily as an expert-level source for membership and troupe management assistance via phone and email. Requires extensive knowledge of policies, guidelines, handbooks, and Association activities.
- Accurately and promptly enters dues, accounts receivable, and other transactions to the association management software modules.
- Reviews web transactions submitted to the Association website.
- Maintains association database and records according to established procedures and standards. Includes creating and updating records, record management, contact and activity recording, filing, etc.
- Supports membership fulfillment coordination (printing of cards, certificates, etc) with outsourcing vendor partner.
- Assists with billing, mailings, information requests,
- Responsible for checking, monitoring, maintaining, and clearing the Association’s automated telephone system.
- May assist in running billing processes.
2. Special Projects - May assist with phone calls from/to members with past due accounts. Serves as the liaison with trophy and apparel vendors; troubleshoots order issues.
- Performs alumni searches and maintains distinguished alumni list.
- Post financial batches in the AMS processed by Service Center and other staff.
Location: This is a fully remote position. |