| Title: Associate Director of Membership and Annual Fund Reports to: Vice President for Charitable Giving Location: Charleston, South Carolina Organization Background The Charleston Gaillard Center's mission is to inspire our dynamic community through the power of the performing arts. We seek to enrich the diverse community of Charleston and the surrounding tri-county region with artistic and cultural experiences that are accessible, unique, relevant, and serve as educational resources for generations to come. The Charleston Gaillard Center consists of an 1,800-seat world-class performance hall and 16,000 square feet of elegant exhibit and meeting space, along with offices and public spaces. The Charleston Gaillard Management Corporation (GMC), doing business as the Charleston Gaillard Center, is a non-profit 501c3 organization responsible for managing the facility. Operating as the Centers Office of Institutional Advancement, the Rivers Performance Hall Foundation dedicates staff support, philanthropic expertise, and financial stewardship in support of the Charleston Gaillard Centers charitable mission and under the leadership of Foundation President & CEO/Chief Advancement Officer, Dr. Renee D. Anderson. The Charleston Gaillard Center is an equal opportunity employer and values diversity. Individuals from underrepresented populations are encouraged to apply. All employment is decided on the basis of qualifications, merit and business need. Job Purpose The Associate Director of Membership and Annual Fund is responsible for the development, marketing and management of targeted campaigns for membership and annual fund ($1-$999). The Associate Director will provide strategies for the implementation of new, innovative campaigns and the retention of members and donors. The Associate Director will assist with the design, implementation, and ongoing management of specialized campaigns that include, but are not limited to, Give Days, special events, community partnerships and virtual/social media membership and annual fund appeals. In addition, the Associate Director will develop new strategies for membership and annual fund donor engagement to include events at the Gaillard and off campus opportunities. Responsibilities and Duties Responsible for the Design and Management of Various Campaigns within the Annual Fund, including but not limited to: - Use the theories, principles and practices of fundraising for the performing arts and plan the direction for long- and short-range goals for solicitation and communication strategies. Focus on increasing the number of members and annual fund donors and their level of financial commitment
- Design, implement and evaluate a comprehensive program for annual fund; work with current programs and establish new programs and objectives to significantly increase donor annual fund giving in both funds raised and participation
Responsible for the Design and Implementation of Membership and Annual Fund Program including but not limited to: - Working with the Vice President for Charitable Giving, determine overall annual giving goals and build strategic and tactical plans for achieving these goals, utilizing the resources available through advancement services and donor relations
- Focus on effective communication and solicitation activities within specific market segments identified as having potential for the greatest growth
- Build strategies for moving donors to higher membership and giving levels, including a variety of personal solicitations, telephone and electronic appeals, and multi approach direct mail
- Identify and share potential major giving and planned giving prospects
Responsible for the Implementation of the Membership Program to its Fullest Extent, Grow the Entry Level Annual Gifts and Retain Current Donors, including but not limited to: - Direct and expand a membership and annual giving program by using direct mail, electronic solicitation, phone calls, social media and personal solicitation initiatives
- Organize and implement all plans for the successful attainment of the Annual Fund goal on a fiscal year basis including the development, production and distribution of all marketing materials necessary to achieve desired gift results
Responsible for Providing and Analyzing Data on all Annual Fund Reports to Track Goals, Research Short Comings and Determine Strategies to Overcome, including but not limited to: - Analyze Annual Fund results and plan the Funds next steps through monthly report data throughout the plan year
- Provide accurate data and information in Raisers Edge and Spektrix
- Assist staff members in creating a variety of fund reports, annual reports and various other reports
General Advancement Duties including, but not limited to: - Learn to use/operate any new job-related programs and equipment. Participate in designated meetings and mandatory trainings
- Consistently model a high degree of customer service. Work collaboratively and support other advancement team members
Minimum Qualifications - Bachelor's degree, or in place of degree, 4+ years of relevant experience
- 2+ years of fundraising success including
- an increasing donor portfolio, advancement in gifts given and increased
- planning and developing fundraising programs
- a successful record with annual giving and membership programs
Demonstrated Competencies - Knowledge of various marketing mediums including, social media, phone, direct mail and online fundraising procedures.
- Ability to interact with people of all constituent groups, including volunteers, on a one-on-one basis
- Ability to get prospects to invest in programs and to motivate prospects to become donors and donors to increase gifts and/or add funding opportunities
- Excellent phone etiquette and oral and written communication skills
- Good stamina, flexibility to work evening and weekend hours
- Ability to handle sensitive and confidential information with discretion
- Self-starter, energetic, creative, detail oriented, organized and able to work independently
- Customer service skills
- Social media and emerging trends
- Work collaboratively both within the department and across departments with multiple individuals
- Excellent writing and composition skills
- Working knowledge of Microsoft Office products specifically, Word, Excel, Power Point, and Outlook. Experience or ability to learn Raisers Edge and Spektrix Databases
- Ability to prepare and present motivational, informational and successful presentations to various organizations and individuals
- Ability to operate computer, printer, copier, telephone and smartphone
Physical Demands - Ability to sit for long periods
- Ability to stand for prolonged periods at events
- Climbing stairs
- Stooping, kneeling, bending grasping, reaching, carrying, pushing and/or pulling
- Moderate physical effort
- Ability to lift or move up to 50 pounds
- Ability to hear and understand over the telephone
- Working Conditions
- May receive requests with simultaneous deadlines
- Open office environment
Other - Reliable transportation
- Regular and predictable attendance
- Dress appropriately for work demands
- Maintain standards for personal grooming and hygiene
Growth and Retention Reporting structure and performance touchpoints will be discussed during the interview process. The successful applicant will be properly onboarded and orientated to both the Charleston Gaillard Center and the Rivers Performance Hall Foundation. Success factors, goals and expectations will be clearly defined and decided upon based on the assigned portfolio and the successful applicants experience. Pay and Benefits $51,000 - $55,000 annual salary based on qualifications and experience. The Charleston Gaillard Center provides a competitive benefit package that includes: - Fully paid medical insurance at the employee level
- Optional vision, dental, life, and disability insurance
- 4 weeks of paid time off, accrued annually
- 403(b) with a 4% company match
- Free and/or discounted tickets to performances
- Employer paid parking
The Charleston Gaillard Center is an equal opportunity employer and values diversity. Individuals from underrepresented populations are encouraged to apply. All employment is decided on the basis of qualifications, merit and business need. |
