The Assistant Box Office Manager will assist the Box Office Manager in planning and managing the sales of and accounting for tickets and receipts for events in Hancher Auditorium and other campus venues that utilize the Hancher ticketing system. This will include regular weekly hours, some weekends, and event nights. Hire, train, supervise, and evaluate student employees.
Key Areas of Responsibilities and Specific Job Tasks
Assists with management and maintenance of ticketing computer system hardware, software, and website.
Develop an in-depth, working knowledge of the advanced features of the ticketing software.
Sets-up and supervises operations for box office services for clients at remote venues.
Assists with donor seat allocation and assignment based on the donor priority system.
Fulfills season and group orders and responds to special requests.
Records, Data, and Financial Management
Reconciles daily receipts and prepares bank and business office deposits.
Maintains patron database, including email addresses for email newsletters, announcements, and event reminders; provide accurate list of patrons to the University Center for Advancement for their use in analyzing and identifying potential donors.
Reports ticket sales and revenues as needed.
Human Resource Management
Hires, trains, and supervises student staff and ensures training modules contain up to date information.
Provides direction, assignments, feedback, coaching, and counseling to student staff to ensure desired outcomes are achieved.
Is cross trained to complete Box Office Manager’s position responsibilities in order to serve as the Box Office Manager in the manager’s absence.
Collaborates with other Hancher staff members and clients utilizing the services of the Box Office to ensure event goals are met including the implementation of special prices, access codes, offers, and packages as requested.
Coordinates publications and order forms with the Hancher marketing staff and other box office clients, including the School of Music, Department of Dance, University Theatres, and other organizations renting the auditorium.
For a complete job description, please contact Libby Kleppe at email@example.com
Education or Equivalency Required
Requires a Bachelor’s degree in business or arts administration, or equivalent combination of education and experience.
1-3 years of related experience in a performing arts center box office with a computerized ticketing system.
Excellent written and verbal communication, interpersonal and organizational skills.
Experience with priority seating, donor, and/or VIP relations.
Experience in database management and reporting using SQL, Excel, Access, or equivalent.
A demonstrated genuine interest in and knowledge of public facility box office operations and the arts.
Experience with AudienceView ticketing system.
Experience in a university setting and familiarity with university policies and procedures.
Application and Position Details
In order to be considered for an interview, applicants must upload the following documents and mark them as a “Relevant File” to the submission:
Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. Successful candidates will be subject to a criminal background and credential check. 5 professional references will be requested at a later step in the recruitment process.
Regular salaried position. Located in Iowa City, Iowa.
Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans.
The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, religion, associational preference, status as a qualified individual with a disability, or status as a protected veteran.
Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or firstname.lastname@example.org. For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.
About Hancher Auditorium University of Iowa
Hancher is a multidisciplinary performing arts presenter committed to connecting artists and audiences with transformational artistic experiences. Since 1972, Hancher has been the cultural hub of the University of Iowa campus—presenting world-class dance, music, and theater. Along the way, Hancher has extended its reach far beyond campus, engaging thousands of Iowans each year, on campus, throughout the community, and across the state. Hancher is one of the leading university presenters of the performing arts in the nation and has earned an international reputation for excellence.