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The University of Washington (UW) is proud to be one of the nation’s premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.
Meany Center for the Performing Arts at the University of Washington, Seattle, is one of the region’s premier performing arts presenting organizations and, together with its university and community partners, Meany Center fosters innovative performances that advance public engagement, cultural exchange, creative research and learning through the arts. Meany Center provides opportunities for diverse artists, community, students and faculty to connect in the discovery and exploration of the boundless power of the arts to create positive change in the world. Meany Center strives to model equity and inclusion throughout its organization and programs, fostering a dynamic environment of open collaboration and creative exchange. Located in the heart of the UW Campus, Meany Hall serves as the primary performance space for the University’s academic programs in Dance, Music, Digital Arts and Experimental Media, Drama and for the Meany Center Visiting Artist Program.
Diversity, equity, inclusion and access (DEIA) are priorities at Meany Center. We aspire to build and sustain an inclusive and equitable environment for everyone who works and engages with Meany Center. Staff members are expected to respect diverse ideas, races, genders, sexualities, abilities, cultures, religions and traditions, and they are encouraged to learn how to interrupt behaviors that hinder our work towards anti-racism and our DEIA efforts. Black, Indigenous, people of color, LGBTQIA+ people, people with disabilities and people from other historically underrepresented groups are encouraged to apply. We are also interested in learning about your professional growth goals connected to DEIA as they relate to this position.
Meany Center has an outstanding opportunity for a 50% Senior Computer Specialist- Tessitura Database Administration/Application Support. We are seeking an individual with a strong SQL database administration and application support skills preferably in the performing arts with Tessitura software experience as well as desktop support experience.
Tessitura is a cloud-hosted SQL database application for ticketing, fundraising, memberships, marketing, reporting, customer relationship management, web transactions, and custom capabilities.
This position is a member of a collaborative IT department that also includes a 50% FTE IT Administrator. Together, these two positions provide IT Services and Database Administration/Application in support of Meany Center. Working under the general supervision of the Senior Director of Planning and Operations, this individual is responsible for the Tessitura database system and its applications and supports the Fundraising, Marketing, Ticketing & Finance departments, as well as performing arts departments in the use of Tessitura. Also secondary support for desktop support; other duties as assigned.
Tessitura (ticketing software) Database Administration/Application Support
•Provide Tessitura software client-server application support and database administration. •Collaborate with users to develop processes, reports and data analysis tools that maximize Tessitura’s capabilities and further Meany’s strategic goals, including our DEIA initiatives. Lead bi-monthly Tessitura Users group as forum for optimizing organizational usage of Tessitura resources. Participate in Tessitura application development processes to facilitate good database design and access. •Support performing arts departments in tessitura access, list and report running, as needed. •Create and maintain custom SSRS stored procedures, views, tables, etc. as necessary for client support. •Create, maintain and modify Tessitura reports using SSRS and Visual Studio. Support a limited number of legacy Infomaker reports. •Create, modify and maintain processes that export/import data to and from external sources. •Provide Tessitura and associated application training assistance for the staff. Enroll users in and maintain the Tessitura system security. •Support Marketing team with Wordfly/Tessitura integration via lists and patron-customized campaign creation. •Support Fundraising team in maintaining donor data accuracy between Tessitura and the University ADVANCE system. •Document Tessitura customizations. •Liaison to Tessitura Network for reporting and resolving Tessitura software bugs. •Liaison with 3rd party web developer for maintenance of online ticketing paths. •Participate in Seattle Tessitura community to stay current on Seattle arts community business practices.
Working with the IT Administrator
•Develop test plans for upgrades and project manage upgrade process. •Plan, prepare and test backup and recovery procedures for all production databases. •Monitor production databases for efficiency. •Support 3rd party add-ons (NSCAN, TRBO).
Desktop Support (secondary support)
•Installations, upgrades, troubleshooting and ongoing support of desktop computers, printers and peripherals. •Maintain and enhance as required all PCs and Macs; administer machines to provide reliable campus network access, internet access and current application installations. •Upgrade and enhance applications and operating systems software as required by departmental and campus requirements.
•BS in computer science or equivalent experience in computer science or related field. •Two or more years of database experience.
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.
•Demonstrated experience with Microsoft SQL Server 2008 and T-SQL – including the creation and maintenance of stored procedures, views and tables. •Experience in SQL based reporting tools such as SSRS/ Visual Studio. •Interpersonal communication skills in customer facing support for various levels of technical expertise and background. •Demonstrated ability to work independently and with minimal supervision. •Experience in help desk or direct desktop support.
•Possesses initiative, leadership and project management skills. •Experience with Tessitura or other SQL based ticketing systems. •Experience applying a diversity, equity, inclusion and access lens to data collection and analysis. •Working knowledge PCI Data Security Standard and application in a web environment. •Familiarity with HTML.
•Daily schedule to be discussed; during normal business hours which includes overlap hours with IT Administrator. •Must occasionally be available to work off-hours to deal with serious service outages, and have the ability to monitor services during evenings and weekends, as well as meet deadlines and accomplish projects that require greater than normal working hours. •Opportunity for additional hours to manage large projects.
The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Workforce Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.