The Associate Director, Guest Services of Texas Performing Arts at UT Austin is a departmental leadership position responsible for front-facing activities and guest services before, during, and after events presented, produced, or supported by Texas Performing Arts. Reporting to the Director of Ticketing & Guest Services, the position creates exceptional experiences for audiences and prioritizes health, safety, and inclusion.
At least five (5) years of frontline operations experience in a professional performing arts, entertainment, events, or athletics venue.
Demonstrated passion for delivering memorable guest experiences and accomplishment creating a culture of hospitality.
Demonstrated experience with key guest service concepts including service strategy design, exceptional service delivery, and recovery from service failures.
Demonstrated managerial skill recruiting and leading paid and volunteer staff with various levels of experience.
High level of proficiency with office technology such as Excel, PowerPoint, Word, Outlook, Slack, and Zoom.
Effective Communications: Demonstrated understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Accuracy and Attention to Detail: Demonstrated understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy.
Service Excellence: Demonstrated knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Problem Solving: Demonstrated knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations.
Relevant education and experience may be substituted as appropriate.
Additional Salary Information: Salary depending on qualifications.
About Texas Performing Arts at The University of Texas at Austin
Texas Performing Arts is the professional arts presenting and producing program of The University of Texas at Austin. One of the largest and most active university-based performing arts centers in the U.S., Texas Performing Arts is an anchor institution in Austin’s arts, cultural, and entertainment landscape. Texas Performing Arts operates venues on the UT campus including Austin’s largest theater, the newly renovated Bass Concert Hall. Its public programs include Broadway in Austin; a 40th Anniversary Season of dance, theater, music and more; and the Texas Welcomes series of national touring artists. Texas Performing Arts is an integral unit of UT’s College of Fine Arts and engages students across the university.
Texas Performing Arts welcomes and respects all individuals and communities by valuing and consciously maintaining awareness of diverse perspectives and experiences. We believe inclusivity is critical to fostering excellence in all of our endeavors, and we promote diversity in our recruiting, hiring, and retention practices. To learn more about Texas Performing Arts and this opportunity, please visit https://texasperformingarts.org/about-us/employment.