Founded in 1976 by award-winning director Lou Bellamy, Penumbra is a nationally recognized organization housing Minnesota’s only black professional theatre company. Penumbra has earned tremendous accolades, producing nearly 200 plays, over 30 premieres, and has cultivated generations of artists of color. Through our powerful art, we open hearts, rehearse strategies for change, and dispel dehumanizing narratives of people of color. Today, Penumbra is evolving into its next life cycle: a performing arts campus and center for racial healing that nurtures black artists, advances equity, and facilitates wellness for individuals and community.
Penumbra seeks several individuals to join our Front of House (FOH) team. This is a part-time position reporting to the Audience Services Director. The FOH Box Office Associate will usually be the first contact with our patrons and must put customer service first. This position also requires that the person work well within a team environment yet work independently. Theatre experience is not required, but helpful. Training for each task will be provided.
Primary Tasks & Responsibilities:
Customer Service – Interaction with theater patrons to ensure their needs are met and their theater experience is memorable.
Box Office &Ticket sales - Entails learning and understanding the ticket sales systems, retrieving phone messages, returning phone calls, answering email questions, and reconciling money and reports at the end of the day. Tickets are purchased over the phone, as well as online or in person.
Concession Sales – Set up and sale concessions. Generate sales report and reconcile all money at the end of the day.
House Manager – Ensure the safety and comfort of patrons attending the event, manage volunteer ushers and generate house reports.
Pleasant speaking voice and excellent communication skills, both oral and written.
Able to do multiple tasks and follow directions
Some computer skills a must
Must be team player and able to fit into Penumbra’s environment
Able to work without immediate supervision and make sound judgment choices
Must be flexible in work hours, evenings and weekends required
Must be able to count money, make change and possess good problem-solving skills
Penumbra Theatre creates professional productions that are artistically excellent, thought provoking, and relevant and illuminates the human condition through the prism of the African American experience.
Penumbra’s goals are:
To increase public awareness of the significant contributions of African Americans in creating a diversified American theatrical tradition.
To encourage and facilitate a culturally diverse and all-inclusive America by using theatre to teach, criticize, comment and model.
To use theatre to create an American mythology that includes African Americans and other peoples of color in every thread of the fabric of our society.
To continue to maintain and stabilize a black performing arts community.