The Assistant Manager of Operations and Artist Services provides general administrative support to the GRS production team and assists in the planning and execution of GRS production activities. This position reports to the Assistant Vice President for Artistic Operations and is primarily responsible for providing logistical and operational support for guest artists, management of the orchestra calendar, and assisting in the planning and execution of concert production activities. This is a full-time exempt position requiring frequent evening and weekend availability.
Job Duties & Responsibilities
o Provide general administrative and clerical support to the production team. o Responsible for scheduling orchestra services and managing the orchestra’s master calendar and the development and management of the symphony’s master calendar, consistent with the GRS's collective bargaining agreement, agreements with other unions and facilities, and GRS contracts with conductors and solo artists. o Assist with scheduling and preparation with vendors, guest artists, and venues for the summer and main seasons. Manage relationships with area hotels, car services, caterers, and other vendors as needed. o Work with guest artists and managers to coordinate travel and hospitality, and develop itineraries. Primary person responsible for guest artist hospitality, whenever applicable. o Responsible for monitoring guest artist contracts to ensure that provisions of the contract and riders are fulfilled. o Assist the Personnel Manager with planning and on site logistics during auditions. o Work with all departments to coordinate various departmental needs and efforts in any activities related to concert production. o Coordinate planning and logistics with affiliates during performances with the GRS. o Serve as Production Manager on Duty for rehearsals and concerts as assigned. o Working with the Program Administrator, serve as staff liaison and administrator for the Music for Health program. o Manage logistics of the GRS recording library, annual Blue Lake broadcast schedule, and other recording activities as assigned. o Other duties as assigned.
o Bachelor’s degree in Music or Business preferred. o 1-3 years’ experience in orchestra management or related field. o Proof of full COVID19 vaccination required. o The ability to represent the organization in a variety of situations and to effectively communicate and work cooperatively and with flexibility with people of various backgrounds, including all levels of Symphony staff, board, donors and volunteers while maintaining tact, diplomacy and confidentiality is essential. o Resourceful team player with problem solving ability and demonstrated written and verbal communication skills. Must have a great ability to multi-task, be a creative problem-solver, demonstrate a strong attention to detail and an ability to work through stress filled moments. o Capacity to work effectively under pressure to support creation of the best product for the organization while meeting established deadlines. o Eagerness to work within an organizational philosophy which stresses the importance of open communication, teamwork, and the desire to meet rising expectations. o Ability to interact constructively with a broad range of constituents: conductors, musicians, staff, vendors, stage crew and others. o Working knowledge of day to day operations of an orchestra, and a musical background. o Ability to elevate co-workers to be more effective, working together for solutions to challenges. o Computer skills including competency with Microsoft Office Suite and OPAS is a plus.
About Grand Rapids Symphony
The Grand Rapids Symphony is Michigan’s second largest performing arts organization and has received national recognition for the high quality of its concerts as well as Gateway to Music, a network of education, engagement and access programs. The Grand Rapids Symphony presents more than 400 performances and enhances the lives of 200,000 attendees annually. Nearly half of those who participate are students, senior citizens and people with disabilities reached through inclusive education and access programs.