The Lead Branch Coordinator provides excellent customer service in support of our goals for our community music school. The primary responsibility of the Lead Branch Coordinator is to oversee general operations of the branch reception area. The reception area is the first point of contact for students, faculty, parents, and community members entering and contacting the music school facility. The Lead Branch Coordinator welcomes our guests, provides quality customer service, and facilitates the business needs of the RI Philharmonic Music School. This is a full time, non-exempt position.
The ideal Lead Branch Coordinator is highly dependable, diplomatic, and a strong communicator with excellent customer service and organization skills. The Lead Branch Coordinator is fluent in all programs, familiar with all faculty members and their specializations, and builds connections with all students, families, and members of the Music School community. The Lead Branch Coordinator is an integral member of a dynamic and supportive education team and faculty that is dedicated to creating great musical experiences and providing excellent educational programming. We pride ourselves on doing everything possible to ensure student musicians can take advantage of all our school has to offer.
Work Schedule Mondays through Thursdays – 12:30PM – 9:00PM Fridays – 10:30AM – 7:00PM Additional hours as needed
Primary Responsibilities Include: • Provide timely, quality service and an excellent experience to our customers • Serves as a lead branch receptionist during coverage hours – welcomes guests, transfers calls/take messages/answer questions/returns calls, responds to inquiries, etc. • Collaborates with other Branch Coordinators to communicate business needs to Education Staff • Check-in desk for teachers and students • Accepts and processes tuition payments made at the front desk, answers billing questions and prints out information as needed for customers • Registers students & updates student contact information • Document piano tuning needs and other equipment/room issues • Relays student cancellations/absences messages to faculty • Perform opening & closing duties for facility • Accept information for Student Performance Hours • Documents No Call/No Show activities – Asana & Email • Provide support for faculty (make copies of administrative documents, distribute mail, etc.) • Assists other staff with Collections/Administrative Holds on accounts • Assists Enrollment & Student Services team with re-registration process for classes and private lessons • Runs reports for attendance/absences/unscheduled lessons, checking in with families and faculty, as needed • Monitors schedules and accounts and prompts necessary actions including scheduling unscheduled lessons • Communicates reminders to faculty as needed for business operations • Completes rental forms from satellite location (East Greenwich) and submits them to the Director of Finance • Start and Edit Daily Branch Report • Serve as a team member on the Education Team and contribute to the strategic planning for the Philharmonic • Other duties as assigned
Benefits • Health insurance • Dental insurance • PTO • Hourly Rate - $18.20 • 403(b) • Tickets to select RI Philharmonic Orchestra performances
To apply, please send a resume, cover letter confirming your ability to work the stated hours, and references to firstname.lastname@example.org The subject line of the email should state “Lead Branch Coordinator”. No phone calls please.
The Rhode Island Philharmonic Orchestra & Music School is a $6 million per year, rapidly growing non-profit. RIPO&MS is redefining the musical arts organization of the 21st Century. Established in 1944, it is one of the finest regional orchestras in the nation and boasts the most comprehensive education programs of any professional orchestra. Artistry and education are equal priorities. Access, diversity and collaboration are valued alongside a commitment to quality. RIPO&MS is an equal opportunity employer dedicated to cultural diversity and equity. We strongly encourage applications from people of color and women. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual preference or orientation, gender identity or expression, national origin, age, ethnicity, disability, protected veteran status, or marital status.
• Bilingual English & Spanish speaking preferred. • Proven ability to take direction from multiple individuals in a dynamic setting • Highly dependable and reliable • Proven ability to work positively in a shared responsibility team • Demonstrated creative problem solving • Excellent organizational skills - the ability to manage a large volume of communication with a variety of customers and faculty members efficiently and effectively in a dynamic environment • Possesses a growth mind set and is open to receiving and incorporating feedback. • Able to collaborate effectively with all levels of the organization and across all departments • Professional and engaging interpersonal skills • Knowledge of music/music education a plus • Willing to learn and grow quickly. Flexible and open to strategic experimentation • A reliable self-starter with the ability to roll up your sleeves and pitch in wherever and whenever necessary • Minimum 2 years administrative experience • Proficient computer skills including Microsoft Office
About Rhode Island Philharmonic Orchestra & Music School
Our Mission: To enrich and transform Rhode Island and our region through great music performance and education.
Founded in 1944, the Rhode Island Philharmonic Orchestra & Music School is the oldest performing arts organization in the State. The merger of the Orchestra and Music School in 2001 resulted in the most comprehensive education programs of any professional orchestra. RIPO&MS’s Link Up Education program, youth ensembles, 1,500 Music School students, and vast community engagement programs reach nearly 25,000 youth throughout the region. In total, RIPO&MS has served as many as 175,000 audience members and students in a single year. By prioritizing artistry and education equally and furthering values of quality, access, diversity and collaboration, The Rhode Island Philharmonic Orchestra & Music School is defining the arts organization of the 21st Century.