The Director of Operations leads the operations team through seasons of more than 300 events on two campuses, multiple venues, and other locations on campus and in the community. The Director of Operations’ leadership starts from a position of long-term strategic and event planning, master schedules, and coordination of facilities and events in the Benedicta Art Center (BAC) and Stephen B Humphrey (SBH). They ensure well-honed event execution, high performing front & back of house operations, maximization of student staff for the department, and thriving operations/technical staff that serve Fine Arts Programming(FAP), academic fine art departments, and on and off campus rental events and relationships. Often the facilities/events person who connects with broader campus, this position is a comprehensive coordinator between campus, departments, implementation staff, and FAP leadership and offers leadership in high level multi-faceted events, such as Commencement.
This position is relied upon to demonstrate exceptional leadership skills, strong work ethic and a proactive problem-solving mindset. It is centered on excellent organizational skills with an ability to develop and maintain positive collaborative relationships and proactive communications with all artistic parties, faculty, students, and staff.
1. Leadership of Fine Arts Programming Operations
Represents operations team and considerations as an engaged and collaborative part of the Fine Arts Programming leadership team in terms of strategic and artistic planning for the department.
Ensures collaboration and excellence in the following teams – technical/production, front of house, and gallery.
Is responsible for oversight of the technical, front-of-house, and artist hospitality aspects of all Fine Arts Programming performances, events, and exhibits.
Ensures FAP’s systems(ie. Hiring practices, facility policies, space guidelines) and access points include diversity, equity, inclusion, justice, and access.
Maintains and mediates the master calendar for Benedicta Arts Center (BAC) and Stephen B Humphrey (SBH) performance venues, event staffing, and proactive planning and coordinating of the space usage.
Oversees student employee budget, full departmental coordination, and department student employee policies.
Trains and maintains safe operating and emergency procedures; ensures compliance with all local and industry-wide rules and guides.
Oversees operations budgets (production, maintenance, hotel/hospitality, student work) for both short-term balancing as well as long term planning.
Managing the operational structure of the department in terms of resources used to support work flow, project management through software and hardware.
Conducts weekly meetings to review and evaluate recent events for quality purposes and proactively identify and plan for all components related to upcoming activities in FAP venues.
Provides front of house & event leadership and supervision in person for multiple events each year, including nights and weekends.
Administers the contract process for artists, vendors, and rentals from inception to execution.
Provides oversight of Galleries and CSB Permanent Art Collection operations.
2. Liaison to Campus/Community Operations
Leads on scheduling and use of Fine Arts Buildings.
Coordinates with other campus leads, assures that all safety and accessibility issues are addressed in FAP venues.
Proactively plans, communicates, and mediates needs of academic fine art departments and performance venues. Acts as final mediator on space usage, cross department coordination, and requests.
Offers leadership in high level multi faceted events, such as commencement, for Fine Arts Programming/campus.
Manages repairs and long-term improvements, including capitol acquisitions in the Stephen B Humphrey and Benedicta Arts Center.
Oversees hosting events (internal rentals) for other campus partners.
For on and off campus partners, offers leadership in relationships and details for all space rentals (pricing/policies/production/event services).
Leads on communications with internal (events and catering) and external vendors (hotel, transportation, insurance, etc.).
3. Other Responsibilities:
Is an active member of the CSB Campus Safety Committee as well as the CSB/SJU Fine Arts Safety Committee – manages the risk management plans as well as coordinates with business office on contracts and insurance documentation.
Provides active backup and/or support to operations team members as needed.
Serves as lead on Music Licensing / Copyright Management / Digital Asset Management
Fosters a team-based culture focused on respect, communication and collaboration.
Maintains visibility on the campuses. Works with campus users to secure performance spaces and assist in their planning.
Education: A bachelor’s degree required
Direct experience in or demonstrated knowledge of performing and visual arts field.
Demonstrated experience in management and supervision in a complex environment
Experience and knowledge of technical production (Lighting / Sound / Staging / Rigging)
Practical experience with live events/front of house management.
Experience, ability and commitment to working with individuals and teams that are diverse in terms of race, gender-identity, sexual orientation, religion, ability, age, class and immigrant status.
Experience with artist and vendor contracts and riders, with special attention to copyright, legal, and technical components.
Excellent computer skills including room management software, advanced working knowledge of Microsoft Office 365 suite, especially Excel, or equivalent programming.
Financial experience, including purchasing and budget management.
An understanding of complex organizations, non-profit arts and higher ed experience beneficial
Strong interpersonal skills and the ability to work enthusiastically with a wide range of individuals to foster productive partnerships and relationships.
Possess good judgment, sensitivity, analytical skills, the ability to multi-task and prioritize.
Must be tenacious, flexible and possess a growth mindset.
Availability to work flexible hours including evenings and weekends
About College of St. Benedicts/St. John's University
The College of Saint Benedict (CSB) is a liberal arts college for women, and Saint John's University (SJU) is a liberal arts college for men and a graduate School of Theology for both men and women and is also the home of the Hill Museum & Manuscript Library and the Collegeville Institute for Ecumenical and Cultural Research. The campuses are located in the central lakes area of Minnesota, surrounded by more than 3,000 acres of pristine forests, prairies, and lakes. The campuses are minutes away from St. Cloud, an increasingly diverse regional center with a population of over 100,000, and 70 miles from Minneapolis and St. Paul. Some CSB/SJU faculty and staff choose to reside locally, while others commute from the Twin Cities. Both St. Cloud and the Twin Cities offer a wide range of fine arts, cultural, dining, recreational, and sporting opportunities.