The Front of House Manager oversees the management and training of the Assistant House Managers, Supervisors, Ushers and Volunteers for all Artis—Naples events both on and off campus. The ideal individual will be deeply committed to delivering exceptional customer service, understanding its importance to the Artis—Naples brand and culture. The Front of House Manager will set clear expectations with all team members, creating an environment emphasizing motivation, teamwork, continuous improvement and a passion for providing excellent service. The Front of House Manager will also be a numbers person, able to manage budgets, plans and expenses for all areas of the department.
Must have a passion for creating an exceptional experience for all patrons as well as strong leadership ability to manage a diverse staff; strong background in staff training to achieve and maintain desired facility levels and resolve problems/conflicts in a diplomatic and tactful manner. Must have strong floor presence, high energy, possess outstanding interpersonal skills while exercising discretion and diplomacy in working both with internal and external patrons; should exhibit professionalism and maintain performance and grace in high pressure situations. Must be able to prioritize and organize workflow to ensure effectiveness and efficiency, manage tight deadlines and work within clearly defined budgets. This position is event based plus Monday-Friday; (nights, weekends, and long hours often required during season).
• Minimum 5-years venue management experience in a fast-paced environment,
• Bachelor’s degree in business, theatre arts management or a related field preferred.
• Have a clean, valid driver’s license.
• Excellent communication, organizational and customer service skills
• P&L accountability and /or contract-managed service experience is desirable.
• Proficient skills in various software packages including Word, Excel and POS software.
Artis—Naples is the premier destination for the visual and performing arts in Southwest Florida. We are driven to inspire, educate and entertain by presenting world-class events that enrich our community. With the generous support of our patrons, we offer a unique range of programs — including music, film, dance, comedy, lectures and exhibitions featuring internationally acclaimed artists. Our interdisciplinary approach cultivates a broader appreciation for art in its many forms.