The Ticketing Services Supervisor serves the day-to-day ticketing and customer service needs for presenting events in theatre, music and dance for the Myrtle Woldson Performing Arts Center (MWPAC), as well as the ticketing aspects of events with individuals and organizations visiting and using the facility for both academic and rental.purposes. Provides additional front of house support during events if needed
Minimum 3 years of ticketing management experience using a computerized ticketing software system for a variety of events
Significant cash handling and reconciliation experience
Familiarity with retail sales, including cash, credit and check transactions
Previous supervisory experience managing a staff of three or more employees
Ability to coordinate multiple projects in several different venues, prioritize tasks and work within tight deadlines and budgets
Must stay current on best practices regarding ticketing and customer service operations
Excellent and proven organizational, verbal, written and interpersonal communication skills; ability to effectively interact and collaborate with team members, clients, university departments and personnel.
Ability to work weekends, holidays and/or evenings when needed
Demonstrated interest in the performing arts community
At Gonzaga we don’t just state our mission. We live it every day as a Catholic, Jesuit, and humanistic University. It is the reason we exist and the foundation for our purpose: educating students for lives of leadership and service. From students to faculty and staff members, everyone here knows what we stand for – and they know how valuable our mission is to the success of our institution. Our competitive benefit packages are part of Gonzaga’s commitment to care for the whole person. Packages include medical, dental, vision, life insurance, disability insurance, flexible spending accounts, retirement, tuition benefits, and other University-provided benefits. We also provide numerous resources which help bring balance to the complexities of work and personal life through our work/life and wellness programs.
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