The Manager of Ticketing Operations has full responsibility for the financial and administrative operations of the Arts & Lectures Ticket Office. Responsibilities include management of Art & Lectures income accounts, including cash handling of over $5,000,000 annually. Using independent judgment, prepares and analyzes a wide variety of financial reports, as well as monitoring and analyzing all income processed by the Ticket Office. Responsible for managing all business processes and operations for the Ticket Office. Advises department managers on processes and ensure department needs align with Ticket Office business practices and appropriate compliance measures. Is the department's primary resource and expert for fraud management and credit card compliance/Payment Card Industry Data Security Standards (PCI DSS). Regularly reviews and analyzes policies and business processes to protect financial data and operations at all times and ensure compliance standards are met and adhered to. Manages Arts & Lectures proprietary computerized ticketing system utilizing Tessitura software, and identifies, implements, troubleshoots, and maintains software specifications in support of ticketing operations.
-Education: Bachelor's degree in related area and/or equivalent experience and training
-Minimum of 3 years of professional experience in ticket office operations and customer service
-3 years of progressive management experience
-Proven experience in problem solving and staff management
-Extensive professional experience with database management (Tessitura preferred)
-Excellent interpersonal and communication skills
-Excellent analytical skill including financial analysis and reconciliations
-Experience cultivating relationships with donors and patrons
-Ability to work under multiple deadlines and handle competing priorities
-Ability to work independently and self-direct in the initiation, coordination and completion of projects
-Highly developed organizational and information management skills
-Strong professional ethics, discretion and judgment
-Ability to work frequent weekends and evenings
-Experience with ADA accessible seating and ticket sales requirement and PCI security standard
-Experience working live events
-Experience with policies & procedures documentation
-Experience in public facing communication
About University of California, Santa Barbara - Arts & Lectures
About Arts & Lectures
Recognized as one of the nation’s finest university-based presenters, Art & Lectures offers an exciting array of performing arts programs and lectures to the Santa Barbara community. Arts & Lectures is the largest presenting organization between Los Angeles and San Francisco, a program that features more than 150 events and programs every year. The 2017-18 season included artists and speakers such as Mark Morris Dance Group, Spain’s Compañía Nacional de Danza, Israel Philharmonic Orchestra, Audra McDonald, Chris Thile, Trevor Noah, Joe Biden, Joyce DiDonato and Condoleezza Rice. Arts & Lectures also produces an extensive educational outreach program that serves more than 30,000 community members with free concerts, lectures, a summer outdoor films series, and arts engagement opportunities for all ages. Visiting artists engage in residencies and master classes, visit classrooms for lively discussions, inspire critical thinking, and spark dialogue across the campus’s 45 academic and non-academic departments as well as in K-12 schools and the community.
Arts & Lectures recently completed a successful 5-year fundraising campaign, raising $30 million to exce...ed our initial goal of $20 million, and in Spring 2018 a highly successful fundraising event demonstrated once again the high profile of Arts & Lectures within the philanthropic community, as well as the strength and stability of the organization.