Manages all activities related to box office and front of house operations, production support, and special event planning for theatrical spaces and events. Ensures superior customer service at all points of patron contact. Leads the box office staff by example, demonstrating a well-developed sales mindset that drives ticket sales and donations, and coaches box office staff to develop the same.
Manages all ticketing operations, including event management in the Spektrix ticketing system, group sales, donor and sponsor benefit fulfillment, and special ticket request fulfillment; generation of reports and lists; manages special registrations through Zoom and other web-based services as needed.
Serves as primary Front-of-House manager; oversees Box Office and volunteer staff of 30-60 during events; makes operational decisions during events regarding the safety, security, and satisfaction of 1500+ patrons; serves as Back-of-House manager and performs artist services duties as needed.
Front line supervisor of Mendel Center Operations Box Office staff; hires, provides training, schedules, and supports staff; serves as first point of escalation for patron requests and concerns; manages payroll for Box Office staff.
Recruits and trains the 100+ member Mainstage volunteer corps; manages and schedules volunteers for events and projects; serves as a volunteer database administrator.
Webmaster of The Mendel Center website; manages, updates, and ensures the functionality and accessibility of the site; maintains Mendel Center’s SharePoint sub-site.
Establishes and implements policies and procedures that support high levels of patron service and operational efficiency.
Creates and distributes weekly, monthly, and other periodic reports on business and accounting system compliance, website statistics, ticket sales, and other revenue-generating activities.
Tracks and maintains inventory of concessions and box office supplies.
Performs other duties as assigned.
Under the general supervision of the Director, the Patron Services Manager is responsible for delivering exceptional customer service and support to patrons, donors, clients, visiting artists, and sponsors. Through the oversight of the Box Office and participation in venue rentals, fundraising, group sales, and advertising sales, the Patron Services Manager supports revenue generation for Mainstage Operations.
Associate’s degree required; Bachelor’s degree preferred. One to three years of experience in event management, performing arts management, or group sales/fundraising experience. Requires strong customer services skills, attention to detail, written, verbal, analytical, organizational, and interpersonal skills. Proficient in MS Office Suite. Work is fast paced, with a multiplicity of details and requires a flexible daily and weekly schedule. Must be available to work variable schedule, including extended work days, evenings, and weekends.
Additional Salary Information: Salary based on experience. Benefits start first day. Package includes medical (college fully funds the deductible), retirement, extensive paid time off.
About The Mendel Center at Lake Michigan College
The Mendel Center raised the curtain on its first Mainstage season performance in the fall of 1992. Since that time, it has presented Mainstage season performances to more than half a million patrons in the 1,559-seat Mendel Center Mainstage Theatre. Newly renovated Grand Upton Hall, first opened in 1979, is a 13,700-square-foot venue serving the community as the host site for meetings, banquets, trade shows, weddings, and other celebrations. The 234-seat Hanson Theatre is home to the Lake Michigan College Visual & Performing Arts Departments as well as a variety of Mendel Center and community events.
The Mendel Center is 30 minutes from Niles and 40 minutes from the Kalamazoo and South Bend areas. It is located on the Lake Michigan College campus at 2755 E. Napier Avenue, Benton Harbor, Michigan, one mile east of I-94 (Exit 30) and one mile west of the US 31 Bypass (exit 24). Its GPS mapping address is 1100 Yore Avenue, Benton Harbor, MI.
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