Manages the daily operations of Mendel Center spaces under the control of MCS including Mainstage, Grand Upton Hall, lobbies, hallways, grounds, parking lots, and other event spaces. Maintains relationships with technical and other support services. Serves as primary liaison with LMC Finance Department to facilitate financial reporting and compliance. Performs all duties with the goal of providing an exceptional customer service experience and overall safety of students, faculty, staff, performers, clients, and all other guests.
Manages day-to-day operations of all MCS building space including safety and security, equipment maintenance and equipment inventory.
Manages the Facility maintenance and improvement requests and IT requests; serves as the MCS liaison and coordinator for Facilities projects and WFF Custodial Services special maintenance requests and conflict resolution.
Maintains the non-academic scheduling calendar for the LMC Benton Harbor campus; monitors and routes rental inquiries to the appropriate parties.
Responsible for tracking and reporting on the budgets and actual financial outcomes of LMC internal and sponsored events.
Manages the technical services contract including weekly hour allocations, project scheduling, invoicing, and conflict resolution; processes vendor payables and receivables, payments, and related documentation.
Maintains and distributes production meeting agendas, event sheet reports, and other overarching process documentation and support.
Creates and distributes weekly, monthly, and other periodic reports on business and accounting system compliance, aging reports, venue and group sales, and other revenue-generating activities.
Ensures MCS staff follow proper financial processes; works with Finance department to resolve accounting questions and issues.
Supports Event Managers with client communication involving financial transactions and documentation, licensing, insurance, and other regulatory matters.
Serves in the rotation of event staff as needed.
Performs other duties as assigned.
Under the general supervision of the Director, The Operations and Business Manager is responsible for maintaining the physical spaces and business processes of the MCS department.
Bachelor’s degree preferred. Associate’s degree plus equivalent experience required. Two or more years of experience in a coordination or management role in a theater, performing arts center, event center or comparable venue. Exceptionally strong project management skills. Strong attention to detail, exceptional interpersonal skills, and good written, verbal, quantitative, and organizational skills. Must have a track record of being a team player. Intermediate to advanced level knowledge of Microsoft Word and Excel. Required to work a variable schedule, including extended work days and weekends as dictated by scheduled events.
Additional Salary Information: Salary based on experience. Benefits start first day. Package includes medical (college fully funds the deductible), retirement, extensive paid time off.
About Lake Michigan College -- Mendel Center
The Mendel Center raised the curtain on its first Mainstage season performance in the fall of 1992. Since that time, it has presented Mainstage season performances to more than half a million patrons in the 1,559-seat Mendel Center Mainstage Theatre. Newly renovated Grand Upton Hall, first opened in 1979, is a 13,700-square-foot venue serving the community as the host site for meetings, banquets, trade shows, weddings, and other celebrations. The 234-seat Hanson Theatre is home to the Lake Michigan College Visual & Performing Arts Departments as well as a variety of Mendel Center and community events.
The Mendel Center is 30 minutes from Niles and 40 minutes from the Kalamazoo and South Bend areas. It is located on the Lake Michigan College campus at 2755 E. Napier Avenue, Benton Harbor, Michigan, one mile east of I-94 (Exit 30) and one mile west of the US 31 Bypass (exit 24). Its GPS mapping address is 1100 Yore Avenue, Benton Harbor, MI.
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