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The College of Arts & Sciences (CAS) is one of the largest academic units on the UW Seattle campus, employing over 1400 tenure-track and research faculty, in 43 departments and centers, and generating an average $120 million dollars in sponsored research each year. CAS is comprised of 4 major divisions – Arts, Humanities, Social Science and Natural Science – whose cutting-edge research spans from malaria treatment to solar energy to human rights. CAS is home to diverse music, art, drama, dance, digital arts academic units and degrees, and runs one performance hall (Meany) and two major museums (Henry Art and Burke). CAS academic programs support more than 22,000 undergraduates and 2600 graduate students. The College occupies over 1 million square feet of space spread across campus and off-campus facilities in more than 50 buildings.
The College of Arts & Sciences Deans Office and the Language Learning Center (LLC) are seeking to fill a joint Senior Computer Specialist position. The computing environment served by this position is complex along several dimensions and the successful candidate will have to thoughtfully blend central standards and guidelines with local expertise and requirements to create an environment that is stable and reliable, yet provides flexible service. Equally important to the technical challenge is the ability to successfully interact with clients to enable them to complete their missions at the University.
Working independently and within a team environment this position will provide a combination of remote and on-site desktop, printing, and networking support to the LLC, Dean’s Office, and adjuncts located in Russell Hall.
Dean’s Office Computing Support: •Hardware and Software Computer Support and Planning - Install, configure, maintain, and up-date Dean and staff desktop hardware and software, including operating systems, applications, communications, instructional and network software, and peripherals, ensuring compatibility with central UW computing systems and standards, including a focus on systems security. - Troubleshoot hardware and software problems, resolving those that can be solved on the spot and escalating others to vendors, other computing staff, or other resources. Ensure that client problems are successfully resolved. - Ability to troubleshoot and support clients in a remote environment is critical. Although this role will require an on-site presence, many of the staff, faculty and Dean’s being supported are not onsite during support sessions. The ability to communicate clearly to a broad user base is critical to this role. - Apply systems analysis techniques and procedures including consulting with users to determine hardware, software, or system functional specifications. - Work with Deans and staff in analysis of desktop support needs. - Advise Deans and staff concerning efficient and effective uses of technology. - Devise methods and processes to meet new and unique work requirements and problems. •Keep current with campus standards, technology developments and College guidelines to ensure that the highest standards of reliability and performance are met. •Work with team members to specify and acquire hardware and software appropriate to supporting the College’s missions.
Language Learning Computing Support: •Hardware and Software Computer Support and Planning - Provide basic server administration and server-side software support. - Stay abreast of current computing security matters such as software vulnerabilities, use of antivirus software, etc., where relevant for LLC clientele. - Design, develop, document, analyze, create, test, or modify computer systems or programs, including prototypes based on and related to user or system design specifications. - Apply systems analysis techniques and procedures including consulting with users to determine hardware, software, or system functional specifications. - Devise methods and processes to meet new and unique work requirements and problems. •Assist with web development requests (e.g., MySQL, PHP, JS). •As required, research technologies and their costs for the automation of software updates and systems cloning. •Other Duties as assigned
REQUIREMENTS: •Bachelor’s degree in computer science or related field and two years of relevant experience, or equivalent combination of education and experience. •Demonstrated experience working with minimal supervision, both independently and in a collaborative team environment. An ability to prioritize and complete tasks and assignments efficiently and within deadlines. •Demonstrated client service skills and the ability to work with personnel of various levels of technical background. •Excellent written and oral communications skills. •Demonstrated knowledge and experience with a variety of desktop and workgroup server computing environments.
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.
DESIRED EXPERIENCE •Experience administering various LAN systems, to include Microsoft Windows servers and Apple Share File Service. •Experience maintaining and supporting applications and suites such as Microsoft Office 365, Adobe Creative Cloud, and WorkDay Cloud service. •Experience with basic web-based database (e.g., MySQL) and scripting languages (PHP, JS) and applications. •Experience with Linux (e.g., Ubuntu Server, Centos, Red Hat) server administration and Ubuntu client.
Application Process: The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Workforce Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.