Serves as a front-line representative for the Oregon Symphony.
Engages directly with the public to generate revenue through outbound sales and fundraising campaigns.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Other duties may be assigned.
Oregon Symphony (OSA) concert subscriptions, tickets sales, and memberships by phone from marketing leads furnished by the OSA. Shifts are divided between remote and office workspace and based on the Teleservices Manager’s discretion. In-person concert hall shifts will be required. The symphony will provide phones, a computer, and resources to ensure a safe hybrid workspace, based on health and safety guidelines. When working remotely, it is the responsibility of the Patron Service Representative to provide internet access.
Develop and be able to utilize a detailed working knowledge of concert event information, program content, target audience profiles, membership benefits, and donor events.
Develop and be able to utilize a working knowledge of seating sections and pricing at Symphony venues.
Develop competency in Tessitura database software to process orders, receive donations and review constituent data.
Participate in sales campaigns as directed by the OSA Teleservices Manager and Marketing Department.
Generate a minimum of 15 sales calls per hour from leads furnished by the OSA for each hour of the assigned shift.
Create an organized call-backs system utilizing Microsoft Office Suite to ensure the best and most efficient sales strategy.
Promptly follow up on all leads furnished.
Function as a supportive member of the Patron Services Department, providing assistance to other Patron Service Representative, and in the training of new staff members.
Attend daily Teleservices Team Meetings.
Accurately complete all necessary records and paperwork on time.
Maintain strict confidentiality regarding all information and leads provided by the OSA as proprietary to the OSA.
Represent the OSA with integrity. Handle all business related to the OSA, its employees, and its patrons, with a courteous, professional demeanor. Work in an efficient and confidential manner.
Teleservices PSRs are also required to assist in Ticket Office Operations, including, but not limited to:
Being available to work a minimum of 2 concerts or ticket office shifts per month.
Assisting the ticket office during peak sales times, as assigned and when available within the weekly 29.75-hour maximum.
Spend a portion of each shift handling inbound calls from the Ticket Office queue from 6–9 pm and at other times as directed by the Box Office Manager or the Teleservices Manager.
REQUIRED HOURS / WORK SCHEDULE: The call-center is open from 12–9 pm, Monday through Friday. Teleservices PSRs must regularly work the prime calling hours of 5–9 pm, Monday through Thursday, to be of maximum effectiveness. Additionally, PSRs are expected to work some Friday shifts as directed by Teleservices Manager. Friday shifts begin no later than 6 pm and continue until 9 pm.
PSRs must work at least four days per week, working a minimum of 20 hours and a maximum of 29.75 hours per week. Ticket-office and concert shifts do not count towards these minimums. Additional hours, up to 40 per week, maybe allocated at peak times during the Season, but only with prior approval of the Vice-President of Marketing.
Scheduling is flexible, but all changes require prior approval by the Teleservices Manager.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience: HS diploma and 1-2 years of sales experience preferred.
Language Skills: Ability to quickly learn to pronounce foreign names of composers, compositions and artists.
Mathematical Skills: Ability to accurately add, subtract, multiply, and calculate discount percentages.
Reasoning Ability:Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills: Ability to quickly learn and use Tessitura database/ticketing software, working proficiency in Microsoft Outlook. Training in Tessitura is provided and two weeks’ proficiency period is given.
Certificates, Licenses, Registrations: N/A
OTHER QUALIFICATIONS: Availability to work the required schedule and hours; ability to offer excellent customer service and can demonstrate superb sales skills; exceptional communication and good organizational skills; dependability.
OTHER SKILLS AND ABILITIES: Appreciation for live symphonic music a plus.
The Oregon Symphony is an equal opportunity employer and is committed to diversity, equity, and inclusion in all facets of the organization. We seek to develop a diverse candidate pool and welcome nominations and applications from all qualified candidates regardless of race, gender, sexual orientation, age, disability, religion, or national origin.
If you are interested in this position, please submit a cover letter and resume to firstname.lastname@example.org. No phone inquiries, please. All submissions will be held in confidence.
Position is open until filled.
About Oregon Symphony
The Oregon Symphony is a vibrant, growing organization, which has achieved record ticket sales and contributions under the dynamic leadership of President & CEO Scott Showalter. At a time when many orchestras are reducing their classical programming, the Oregon Symphony has continued to invest in the art form, expand its season, reach new and bigger audiences, and expand its collaborations in the community. Approaching its 125th Anniversary season, the Symphony continues to champion living composers with a robust commissioning program, celebrate diverse artistic voices across our Classical, Pops, and Specials performances series, and explore the pressing issues of our time through the medium of music. Our upcoming 21/22 Season is slated to feature the premieres of six commissioned works, including the groundbreaking An African American Requiem by Portland-based composer Damien Geter which will be broadcast nationwide on public radio.
The Symphony unites exceptional musicians, a world-class conducting staff, an unrelenting focus on excellence, a compelling vision, and a strong commitment to the greater good. The result is something special and rare: an energy that can be felt in ...every note and performances that move its listeners. As one of the region’s cultural jewels, the Symphony is central to the thriving arts community in Oregon and Southwest Washington. Propelled by the desire to bring the power of music to more people in new ways, the Oregon Symphony is always moving music forward.
Each year, the multi-Grammy nominated Oregon Symphony performs more than 115 concerts at the Arlene Schnitzer Concert Hall in Portland and performs regularly in Salem, Newberg, and other cities in the region. It also produces award-winning educational and community engagement events. The Symphony’s programs directly serve more than 250,000 people annually and reach tens of millions more around the globe through its broadcast and recordings programs. The institution is supported by thousands of individuals, businesses, and foundations and receives funding from the Regional Arts & Cultural Council, the State of Oregon Arts Commission, and the National Endowment for the Arts.
The Oregon Symphony Association employs 76 full-time union musicians, which have been led for 18 seasons by renowned Music Director Carlos Kalmar. As announced in February 2021, David Danzmayr will succeed him as the Oregon Symphony’s new Music Director in Fall 2021, the start of the Symphony’s 125th anniversary season. Under Danzmayr, a new Creative Alliance will feature extraordinary artists and cultural thought leaders, including Nathalie Joachim, Gabriela Lena Frank, Jun Märkl, Gabriel Kahane, Simone Lamsma, and Johannes Moser. Beyond this august group, the Symphony engages dozens of guest conductors and soloists each year to perform with the orchestra.
The Association’s annual operating budget is approximately $22 million, of which 80% is spent on artistic and engagement programs. It employs a full-time staff of 45, who are responsible for concert production, marketing, public relations, education, community engagement, fundraising, customer service, accounting, and financial reporting. It is governed by a volunteer board of directors, who each year contribute thousands of hours and personally contribute more than $2 million.