The Recreation Supervisor - Fitness & Health position plans and implements recreation programs and services based on community interest and need. This position is responsible for supervising staff, facilities and programs/events, evaluating program effectiveness, creating new programs/events, coordinating services with school and community organizations, working with program budgets.

Programming Focus
The Recreation Supervisor - Fitness & Health position develops, administers and conducts fitness and health programs, community special events and fitness facilities in a safe environment for Plymouth residents of all ages.   Creates recreation programs and events that are beneficial, appealing and inspiring.  Program examples for the position include: fitness, gymnastics, dance, martial arts programming and community special events (i.e. Farmer’s Market, Movies in the Park, Holiday at the Hilde). Fitness facility locations will include three dedicated fitness rooms at the Plymouth Creek Center.  Due to the nature of the position and events nights and weekends will be required.

Essential Functions:

Provides exceptional customer service to internal and external customers.

• Interacts with others in a manner that is professional and inspires open communication.
• Helps to create and maintain a respectful workplace culture and champions diversity and inclusion.
• Participates in citywide training designed to strengthen competencies in areas such as collaboration, communication, leadership, decision-making and problem solving.
• Provides exceptional customer service to Plymouth residents, business owners, vendors and visitors.
• Demonstrates a full understanding of - and respect for - the diversity of the community, co-workers, and supervisors, including individuals with disabilities or individuals whose first language may not be English

 
General Recreation Programming
Plans, designs, initiates and supervises recreation programs, activities and services that provide high quality leisure opportunities for all segments of Plymouth’s population. Frequently analyzes and evaluates recreational opportunities to ensure that we are effectively meeting the needs and interests of our constituents. 

• Proposes, designs, implements new programs, initiatives and events.
• Supervises assigned programs and events.
• Evaluates program and event effectiveness and service quality to ensure outcomes are met.
• Implements program modifications to enhance the service and/or ensure quality experiences.
• Works cooperatively with department staff, city staff, schools and other agencies to establish innovative joint partnerships, creative recreation programs and entrepreneurial services. 
• Coordinates and schedules programs and activities with other city departments, divisions, facilities and/or community organizations.
• Purchases, distributes, inventories and maintains recreation program supplies and equipment.
• Plans and coordinates assigned special events (i.e. Farmer’s Market, Movies in the Park, Holiday at the Hilde).
• Works collaboratively with the Volunteer Coordinator to maximize opportunities and to ensure the success of the volunteer experiences.
• Makes presentations to - and periodically receives input from - the City Council and the Parks and Recreation Advisory Commission on programs and events. 

 
Responds to public inquiries and communicates departmental procedures, programs and other necessary information in an accurate, timely and professional manner.

• Ensures that program, event and rental information is publicized and promoted effectively.
• Remains informed on current city information, park development and recreation programming issues in order to respond appropriately to the public.
• Makes program operational decisions in a timely manner (i.e. cancellations, class size adjustments). 
• Assists the office support staff as needed (i.e. front counter support, answering phones, program registrations).
• Handles complaints and inquiries in a courteous, polite and professional manner.

Establishes, builds and promotes positive communications and partnerships with city departments and community organizations

• Serves as liaison to establish positive community relations with area school districts, local agencies and organizations, and other public/private entities. 
• Partners with city departments and organizations on major community events and activities. 
• Works in concert with all city staff and community members to quickly and effectively resolve issues.

Administrative

Prepares and maintains a variety of reports, correspondence, and documentation to ensure quality programs and services.
 
Programs/Staff:

• Prepares professional reports, statistical information, and presentations as needed (i.e. program status reports, participation trends, new initiative opportunities).
• Prepares and presents staff orientation, training and evaluation materials.
• Works collaboratively with community businesses, organizations, schools, and groups to secure event sponsorships and/or donations.
• Recruits, hires and supervises temporary staff.
• Prepares, negotiates and tracks appropriate contractual agreements and documentation.

 Budget:

• Develops, negotiates, and implements individual program budgets.
• Monitors monthly budget reports and makes necessary adjustments to meet program goals.
• Maintains necessary records, statistics and reports to track and document budget status.
• Identifies and evaluates program/product vendors and obtains bids, quotes and proposals.

Keeps director, management team and maintenance personnel informed and up-to-date on recreation programs, services, and other areas of responsibility.

• Attends scheduled meetings and provides input/assistance for department initiatives, tasks and projects.
• Monitors and responds to playfield or program site facility complaints.
• Keeps the maintenance division fully aware of any special needs, services or requests that will ensure effective and efficient operations of parks and recreation programs.
• Act as a city representative or liaison to community organization and/or associations.
• Attends and provides presentations at City Council and/or Parks and Recreation Advisory Commission meetings when appropriate.

 
Marketing/Communication

Works with staff to promote and market recreational programs, services and activities to the community.

• Initiate, generate, edit, and distributes marketing pieces (i.e. flyers, program brochures, newspaper articles, press releases, email releases).
• Prepares correspondence, letters and presentations.
• Represents Plymouth and the department in a professional and positive manner through public speaking engagements and correspondence.

 
Assists with other duties and responsibilities as assigned.