Assistant Director of Recruitment & Communications
Ranked by BestColleges.com and Niche.com as the #1 community college in New Jersey, Raritan Valley Community College has been serving as an academic and cultural center for Somerset and Hunterdon County residents for 50 years. The College has been nationally recognized for its service to the community, environmental stewardship, and commitment to diversity. It is home to a Planetarium, Science Education Institute and 3M Observatory, a 1,000-seat Theatre, an Honors College for high achieving students and much more.
The College offers more than 90 associate degrees and certificates, as well as career training, small business assistance through the Small Business Development Center, professional development, and adult and youth personal enrichment courses. RVCC is located at 118 Lamington Road in Branchburg, NJ. For further information, visit www.raritanval.edu.
Raritan Valley Community College has an anticipated opening of Assistant Director of Recruitment & Communications for the Admissions and Recruitment Department.
Under the leadership of the Executive Director of Enrollment Management, identify and implement effective recruitment strategies, a student communications plan, outreach events and oversee the Call Center HUB. The Assistant Director will work closely with Public Relations to ensure that all communications comply with the College's branding standards and support the College's marketing messages. Represent RVCC at recruitment events and develop quantitative and qualitative recruitment and communications reports. The incumbent will have supervisory responsibility and deployment of the enrollment coaches and Call Center Hub to insure that strategies are implemented.
Primary responsibilities include, but are not limited to:
Analyze enrollment trends, develop and implement recruiting strategies to support admissions goals set by college leadership and Executive Director of Enrollment Management.
Organize and direct multi-channel recruitment strategies including chat sessions and call campaigns.
In collaboration with Public Relations, ensure that all communications comply with the College's branding standards and support the College's marketing messages.
Manage and deploy a team of enrollment coaches in alignment with recruitment goals and strategies. Review work to ensure objectives are met as they provide information on admissions requirements, procedures and programs offered by the College.
Manage, train, coach and lead the Call Center HUB team with objectives for the call center's day-to-day activities as they provide information on admissions requirements, procedures and programs offered by the College.
Develop and maintain an outcome tracking system to assess effectiveness of the recruitment plan and Call Center Hub.
Design and develop monthly and annual reports (quantitative and qualitative data) to highlight successes and opportunities.
Collaborate with colleagues across the College to ensure students are navigating the enrollment process.
Ensure team members are achieving desired performance levels with key metrics and provide training, as needed.
Ensure college policies and procedures are followed. Oversight and management of processes & procedures for recruitment and the Call Center Hub.
Assess and coordinate professional development opportunities to keep the staff current with local and national recruitment standards, keeping in mind resource limitations. Reinforce the College's mission and goals in all recruitment activities including promoting diversity and sustainability.
Perform other related duties and participate in special projects as assigned.
A minimum of three years demonstrated experience supervising staff.
A minimum of five years of experience in enrollment management, admissions and recruitment or higher education setting.
Proven experience in a call center or similar position.
Valid driver's license.
Knowledge of FERPA, higher education, enrollment management, admissions strategies and experience with diverse student populations.
Excellent communication and interpersonal skills, both written and oral. Strong public speaking skills and ability to engage large and small groups in a variety of settings.
Strong analytical, problem solving, and conflict resolution skills. Ability to remain calm under pressure, especially during peak time or intense situations.
Ability to work in a fast-paced, multicultural, customer service-oriented environment.
Ability to manage multiple projects and multiple deadlines.
Competent using technologies including, but not limited to: iPad or laptop for demonstration and presentation purposes, CRM for account management, call center equipment software, Microsoft office (Excel, PowerPoint, Outlook, and Word), text messaging systems, social media, virtual applications (Zoom, Teams, Skype, etc.) and data management software.
Bilingual - Spanish preferred.
Experience with Salesforce, Banner, Mitel phone systems, and ARGOs operating systems.
Requires sitting, standing, bending, kneeling and/or crouching, and walking.
Looking at and utilizing computer monitors.
Occasionally move and lift up to 30 pounds.
As a New Jersey First Act Employer, new employees must establish a primary residence in New Jersey within one year unless an exemption applies.
RVCC's starting salary is commensurate with educational qualifications and experience. We also offer an attractive benefits package.
For consideration of the above position, please submit your cover letter and resume online:
We regret that we are unable to respond to each and every resume received. Only those candidates of interest will be contacted directly.
Raritan Valley Community College is an Equal Employment Opportunity/Affirmative Action Plan Employer. We will implement the policy to assure that the employment opportunities offered at the institution are available to all persons.