ABOUT THE GUEST SERVICES INTERNSHIP The Guest Services department works to ensure that all service and messaging aspects of the public’s interaction with the company align with our mission of providing a world class attendance experience. The department encompasses both the ticketing services and audience services departments.
Segerstrom Center for the Arts is seeking a paid summer intern to assist with projects relating to the box office, season tickets, accessibility programs/services and Audience Services as well as work shows with Audience Services to learn about the volunteer usher program. Internship runs eight weeks in June & July.
Duties and responsibilities will include the following. Other duties may be assigned or changed at the discretion of management.
Observe/Shadow Audience Services and Box Office night of show operations
Observe/Shadow Customer Service Specialist’s as they take patron calls in the Contact Center
Observe/Shadow Accessibility Services for a Broadway performance (based on availability)
Promote the Center’s accessibility programs via shows and community events
Organize and file season ticket order forms
Assist with season ticket fulfillment
Must be authorized to work in the United States
Must be at least 18 years of age
Must be enrolling in college, currently enrolled or a recent graduate
Must demonstrate excellent customer service skills
Basic word processing and computer skills are needed
Ability to read and comprehend short correspondence and memos, and ability to write simple correspondence
Ability to effectively present information to patrons and other
employees of the organization
Having the ability to speak Spanish, Vietnamese, Chinese, is a plus.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Dependable and punctual attendance
SCHEDULE (subject to change)
June 1, 2020 - July 24, 2020
Approximately 25 hours per week
Must be available weekends
Applicants with full availability will be highly considered
Visit www.scfta.org/interns and click on "Apply." Deadline is April 17, 2020
Segerstrom Center for the Arts is committed to promoting diversity and inclusion both in our organization and in the performing arts community at large. To that end, our Summer Internship Program is designed to provide opportunities to individuals from diverse backgrounds and/or those who are members of a group that is underrepresented in our industry. While these internships are inclusive of all people, we strongly encourage candidates from diverse or underrepresented groups to apply.
The following documents will be required in order to apply:
A business professional resume (please do not submit a performer, stage manager or any other artistic style resume).
A personal statement addressing your specific interest in interning at Segerstrom Center for the Arts, how this internship would further your professional goals and highlighting any skills or experiences that make you a good candidate for this internship. Please do not use your personal statement to reiterate your resume. Applicants are also encouraged to use their personal statement to express what diversity and inclusion means to them and why it is important in our industry.
Acceptable file formats for these documents are: .doc, .docx, .pdf, .jpg, .jpeg, .png.
About Segerstrom Center for the Arts
Segerstrom Center for the Arts is an acclaimed arts institution as well as a beautiful multi-disciplinary cultural campus. It is committed to supporting artistic excellence on all of its stages, offering unsurpassed experiences, and to engaging the entire community in new and exciting ways through the unique power of live performance and a diverse array of inspiring programs. Previously called the Orange County Performing Arts Center, Segerstrom Center is Orange County’s largest non-profit arts organization. In addition to its six performance venues, Segerstrom Center is also home to the American Ballet Theatre William J. Gillespie School. The Center presents a broad range of programming for audiences of all ages, including international ballet and dance, national tours of top Broadway shows, intimate performances of jazz and cabaret, contemporary artists, classical music performed by renowned chamber orchestras and ensembles, family-friendly programming, free performances open to the public from outdoor movie screenings to dancing on the plaza and many other special events. The Center’s education programs are designed to inspire young people through the arts and reach hundreds of thousands of students each year.