The Group Sales Associate is responsible for maximizing ticket sales to various groups in a specified market area for Kennedy Center performances, including, but not limited to, developing new clients and servicing the ticketing needs of current clients.
Duties and Responsibilities:
30% Developing new clients by focusing on assigned target markets through outbound calling, building affinity lists, email marketing, print advertising, independent business client meetings, internal and external promotional events, with the resulting goal of significantly increased group sales for the Kennedy Center. Producing target market sales analysis reports to track sales trends from year to year.
20% Providing outstanding customer service to all patrons in order to maximize group sales income for Kennedy Center performances. Responding to incoming phone, walk-in and email inquiries for group sales, and calling existing and prospective clients in accordance with market area and marketing assignments.
20% Concluding advance bookings with the Box Office by preparing all details on group contracts through the Tessitura ticketing system. Following up with patrons to ensure timely payment and that the client receives their tickets and fulfillment materials needed for their performance.
15% Forming long-term trusting relationships with group sales patrons. Actively pursuing client stewardship opportunities such as hosting clients for business meetings, performances, and other relationship building initiatives.
10% Working with management and various departments to address specific customer service requests as needed (ie, accessibility accommodations, transportation needs, dining, receptions, rental spaces, tours, etc.)
N/A Other duties as assigned.
N/A Responds to the needs and requests of Kennedy Center management and staff in a professional and expedient manner.
N/A Adheres to all employer policies and procedures.
A bachelor’s degree is required. Equivalent experience would be considered.
A background in the performing arts is preferred.
Minimum Skills and/or Knowledge Required
Experience with Tessitura ticketing software and Excel is highly preferred.
Sales experience is necessary, and group sales experience is a plus.
Must have excellent proven customer service skills.
Strong verbal and written communication skills are essential.
Incumbent must be well-organized, detail oriented, flexible, and able to maintain a positive demeanor under pressure.
While performing the duties of this job, the employee is regularly required to communicate in person and on the telephone. The employee is frequently required to use hands to finger, handle, or feel in order to operate computer keyboard, office equipment, and other essential tasks. The employee is frequently required to sit, stand, walk, bend, stoop, crouch, and reach with hands and arms. This position infrequently lifts, carries, or otherwise moves and positions objects weighing up to 25 pounds.
The noise level in the work environment is normal.
Travel up to 5% may be required.
The John F. Kennedy Center for the Performing Arts is a world premier performing arts organization and our nation’s cultural center. Diversity is a critical component of our mission, vision, and values. Our staff exhibits a wide variety of perspectives and experiences which enable us to foster and strengthen an environment of diversity and inclusion. We offer a comprehensive range of benefits including medical, dental and vision insurance, paid vacation and sick leave, and a 403(b) retirement plan.
About The Kennedy Center
The Kennedy Center, located on the banks of the Potomac River near the Lincoln Memorial in Washington, D.C., opened to the public in September 1971. But its roots date back to 1958, when President Dwight D. Eisenhower signed bipartisan legislation creating a National Cultural Center. To honor Eisenhower's vision for such a facility, one of the Kennedy Center's theaters is named for him. The National Cultural Center Act included four basic components: it authorized the Center's construction, spelled out an artistic mandate to present a wide variety of both classical and contemporary performances, specified an educational mission for the Center, and stated that the Center was to be an independent facility, self-sustaining and privately funded.