The purpose of this position is to act as primary support to the treasurer of the Eisenhower and Terrace Theaters, supervising ticketing operations for those venues with the dual goals of providing a high level of customer service and maintaining accuracy and efficiency. The schedule for the position is 40 hours per week as follows:
Duties and Responsibilities:
Direct co-workers, provide guidance to ticket sellers at the box office window, and oversee the completion of related box office tasks.
Assist the treasurer for the Eisenhower and Terrace Theaters, assuring timely fulfillment of special ticket orders, group contracts, setting and releasing house seats, etc.; perform all duties of a treasurer on an as needed basis.
Check all aspects of event setup for the Eisenhower and Terrace Theaters in the ticketing system.
Reconcile box office receipts and deposits on a daily basis, and prepare box office statements.
Provide outstanding customer service to both internal and external customers, and ensure equally high quality customer service from ticket sellers; maintain positive attitude and team spirit within the box office while keeping the environment professional.
Work with theater managers and company managers to fulfill policy and contractual agreements, as well as helping to ensure smooth front of house operation; work with promoters on setup and sales of their events.
Minimum Skills and/or Knowledge Required
At least 3 years of box office/sales/customer service experience, including at least 1 year of experience supervising and training.
Proven strong customer service orientation and a professional demeanor when dealing with the public and with colleagues; problem-solving skills, diplomacy, and tact, and ability to work well under pressure.
Proven leadership skills.
Written and verbal communication skills and strong basic math skills; proven accuracy and attention to detail.
Knowledge of computer ticketing systems; interest in and knowledge of the performing arts.
The John F. Kennedy Center for the Performing Arts is a world premier performing arts organization and our nation’s cultural center. Diversity is a critical component of our mission, vision, and values. Our staff exhibits a wide variety of perspectives and experiences which enable us to foster and strengthen an environment of diversity and inclusion.
About The Kennedy Center
The Kennedy Center, located on the banks of the Potomac River near the Lincoln Memorial in Washington, D.C., opened to the public in September 1971. But its roots date back to 1958, when President Dwight D. Eisenhower signed bipartisan legislation creating a National Cultural Center. To honor Eisenhower's vision for such a facility, one of the Kennedy Center's theaters is named for him. The National Cultural Center Act included four basic components: it authorized the Center's construction, spelled out an artistic mandate to present a wide variety of both classical and contemporary performances, specified an educational mission for the Center, and stated that the Center was to be an independent facility, self-sustaining and privately funded.