The Ticketing Services Associate will administer INFO, the Kennedy Center’s information system, keeping the system in sync with the Center’s website and provide sales and performance information to presenters. The person in this position will also perform other duties as backup in all areas of Sales Services, including event set-up, customer service and service recovery, and telephone coverage for the Senior Vice President, Marketing & Sales, often assuming primary responsibility for some of these functions.
Duties and Responsibilities:
65% Update and maintain Kennedy Center INFO system, both performance and administrative information, within established advertising department standards; coordinate with web team and marketing staff to ensure accuracy of INFO event details, and to ensure smooth interface between INFO system and KC website.
10% Produce sales reports on a daily basis for building-wide distribution, and provide sales information and coordinate lists for all outside presenters ranging from full-season tenants to one-night rentals.
10% Distribute sales materials throughout the building and arrange placement of “three sheets” and window cards; handle all requests for contributions to benefit auctions; order supplies for Sales Services.
15% Assist in other areas of Sales Services as needed: covering the phones for the Senior Vice President of Marketing; providing top quality customer service answering phone calls from patrons with problems; preparing mailings to these patrons; and working with event setups.
N/A Other duties as assigned.
N/A Responds to the needs and requests of Kennedy Center management and staff in a professional and expedient manner.
N/A Adheres to all employer policies and procedures.
Bachelor’s degree, preferably in an arts-related field
1-2 years’ experience in customer service
Strong knowledge of the performing arts
Minimum Skills and/or Knowledge Required
Exceptional communication skills, both verbal and written
Basic knowledge of ticketing systems
While performing the duties of this job, the employee is regularly required to communicate in person and on the telephone. The employee is frequently required to use hands to finger, handle, or feel in order to operate computer keyboard, office equipment, and other essential tasks. The employee is frequently required to sit, stand, walk, bend, stoop, crouch, and reach with hands and arms. This position infrequently lifts, carries, or otherwise moves and positions objects weighing up to 25 pounds.
The noise level in the work environment is not unusual for an office environment shared by many individuals.
This position requires walking around the building when delivering window cards and three sheets to theater managers and stage door personnel.
The John F. Kennedy Center for the Performing Arts is a world premier performing arts organization and our nation’s cultural center. Diversity is a critical component of our mission, vision, and values. Our staff exhibits a wide variety of perspectives and experiences which enable us to foster and strengthen an environment of diversity and inclusion. We offer a comprehensive range of benefits including medical, dental and vision insurance, paid vacation and sick leave, and a 403(b) retirement plan.
About The John F. Kennedy Center for the Performing Arts
The Kennedy Center, located on the banks of the Potomac River near the Lincoln Memorial in Washington, D.C., opened to the public in September 1971. But its roots date back to 1958, when President Dwight D. Eisenhower signed bipartisan legislation creating a National Cultural Center. To honor Eisenhower's vision for such a facility, one of the Kennedy Center's theaters is named for him. The National Cultural Center Act included four basic components: it authorized the Center's construction, spelled out an artistic mandate to present a wide variety of both classical and contemporary performances, specified an educational mission for the Center, and stated that the Center was to be an independent facility, self-sustaining and privately funded.