The Music Hall, a vibrant and active arts and culture nonprofit, seeks an energetic and motivated person as its Senior Front of House Manager. Under the leadership of a progressive Executive Director and a forward looking staff The Music Hall has become one of the premier performing arts centers in New England and is poised for further growth.
The Senior Front of House Manager is a full-time, benefitted position and is responsible for the coordination and smooth operation of The Music Hall’s Historic Theater and the Loft Front of House areas, including three custom lobbies, two concession areas, four bars, coat check, as well as front of house show duties. This position encompasses bar/concession management and supervision of a Food and Beverage manager, part–time bartenders, part-time house managers, volunteer coordinator and volunteer staff assigned to ushering, coat check, merchandise, and concessions, for live events, movies, and private events. The Senior Front of House Manager will be responsible for supervising the bar manager in ordering and buying liquor and concessions supplies, some merchandise, and working with caterers. This is a high visibility position and very hands on.
Experience in hospitality industry and or theater front of house management a must. The patron’s experience at The Music Hall will be of primary concern, as well as maximizing revenue streams and controlling costs. Create and drive a service culture, which delivers outstanding customer service through all aspects of the business, including volunteer training and expectations. Being able to deliver high standards in a fast-paced environment with a pioneering attitude is essential. This position is full-time with evening and weekend schedules and includes The Music Hall benefit package including health insurance, participation in a 401K plan, vacation and sick pay. Compensation is commensurate with experience.
The Music Hall is an equal opportunity employer and is located the thriving and beautiful seaside town of Portsmouth. Submit a cover letter and resume to The Music Hall, attention Jessica Griffin (firstname.lastname@example.org) with an ideal start date of early March.
Post-secondary education – diploma or certificate
Experience with hospitality industry and liquor
Experience with retail and restaurant management
Experience with volunteers and practical knowledge of theatre environment preferred
First Aid training and CPR preferred
Excellent interpersonal skills, even temperament, ability to supervise effectively
Strong organizational and management skills
Willing to work weekends, evenings, and some split shifts
Sustained physical activity through lifting up to 50lb. (canisters and water bottles), pushing carts and lobby set up
People person and team player
Organized and upbeat personality
Enjoy a fast paced environment and hospitality, enjoy hosting patrons
Responsive and considerate of guest/patron needs
Energetic person with a creative side looking for an attractive mix of arts and hospitality.
Reports to: Director of Operations
Subordinate staff: House Managers, Coordinator of Volunteers, 200+ volunteers.
Other internal contacts: Production Manager, Box Office Manager
External contacts: Members, General Public, Tour Managers, Community Partners
The Music Hall is a performing arts center featuring curated entertainment from around the world in two theaters in its downtown Portsmouth, New Hampshire campus - one, a landmark 1878 Victorian theater, designated an American Treasure for the Arts by the US Senate, the other the intimate Music Hall Loft around the corner, recently named “best performing arts venue” by Yankee Magazine and the reci...pient of the NH AIA award for design excellence. Acclaimed signature series bring top authors and artists to both stages, while HD broadcasts and independent film fill both screens. A radio show broadcast on NH Public Radio originates here. This dynamic arts center urges patrons to Explore + Learn via master classes, post film panel discussions, and matinees for children. An anchor cultural organization in this historic working seaport, The Music Hall is one of downtown Portsmouth’s biggest employers and largest contributors to the regional economy. The Music Hall is 501c3 nonprofit managed by a professional staff with the assistance of a volunteer board. Though global in the scope of its artists and programs, The Music Hall operates independently with the support of 3,000 members, 300 business supporters and 58 community partners. The Music Hall is the region’s center for the performing arts, literature and education…easy to get to, impossible to forget.
An American Treasure celebrating 135 years.